Director of Hotel Operations - U of M Ross School of Business

Aramark is a leading global provider of food services, facilities management, and uniform services, serving millions of guests every day across 15 countries. With a strong commitment to service excellence and sustainability, Aramark's mission centers on doing great things for its employees, partners, communities, and the planet. The company fosters an inclusive and dynamic work culture where every employee has equal employment opportunity and the freedom to contribute to all aspects of the business. At Aramark, careers are designed to develop talents, fuel passions, and empower professional growth, making it a sought-after employer in the food service and hospitality industry.

Located in the vibrant University of Michigan's Central Campus, Aramark operates several high-traffic venues including an onsite Starbucks, Seigle Caf9 Caf9, the Och Fitness Center, and a Private Hotel (Executive Living Center or ELCC) with 104 guest rooms available exclusively to MBA program students, executive education program students, alumni, parents of students, and school affiliates. The hotel features an Executive Dining Room staffed by Aramark's award-winning, certified executive chefs, cooks, and wait staff who provide exceptional food service aimed at creating memorable dining experiences for every guest.

The position of Director of Hotel Operations plays a critical role within Aramark's hospitality offerings at the university. This leadership role focuses on ensuring that Aramark's products and services meet or exceed the high expectations of customers. The Director is responsible for maintaining operational standards, developing and motivating team members, and driving initiatives to enhance customer service quality. They oversee compliance with wage and hour laws, management of payroll functions, and coordination of employee onboarding and training.

Additionally, the Director of Hotel Operations is instrumental in cultivating client relationships to grow and retain the business base. They conduct detailed business reviews, analyze operational data, and identify strategies to optimize sales growth, pricing, inventory, and labor costs. This role requires a strategic thinker who can balance day-to-day operational responsibilities with long-term business development goals.

The Director also leads the recruitment, hiring, training, coaching, and counseling of both management staff and frontline personnel, ensuring continuous support and development across the team. Effective communication at all organizational levels is vital to the success of this role, as is the ability to maintain smooth daily operations and uphold Aramark's reputation for exceptional service.

Aramark values adaptability and the willingness to embrace new skills, recognizing that job duties might evolve to meet business demands. This role requires someone with high energy and a proactive attitude, committed to contributing positively to both employees' and customers' experiences. Being part of Aramark means joining a company dedicated to creating a supportive, inclusive environment where professional and personal growth are encouraged and celebrated.