Director of Hotel Operations ("Director de Operaciones")

Chula Vista, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $115,000.00 - $120,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Azul Hospitality is a renowned hotel management company committed to delivering exceptional guest experiences across its portfolio of properties. Known for its dedication to quality service, operational excellence, and employee development, Azul Hospitality strives to create memorable stays for guests while fostering a productive, supportive work environment for its team members. With a strong emphasis on innovation, customer satisfaction, and adherence to industry standards, Azul Hospitality continues to be a leader in the hospitality sector, managing hotels that offer premium amenities and exceptional guest service around the clock.

The Director of Operations role at Azul Hospitality is a critical leadership position responsible for overseeing the multifaceted operations of the hotel to maximize profitability, ensure guest satisfaction, and maintain high standards of service and safety. This full-time, exempt position involves independent decision-making and strategic leadership across various departments, including maintenance, sales, guest services, human resources, and financial management. The Director of Operations collaborates closely with the Executive Committee to set quarterly departmental goals and monitors progress to ensure operational targets are met or exceeded.

This role demands a comprehensive approach to hotel management, balancing financial stewardship with customer-centric service delivery. The Director is tasked with safeguarding the hotel’s financial assets by managing budgets, controlling payroll costs, and achieving budgeted cost per occupied room (CPOR). Additionally, the role requires ensuring compliance with government regulations such as OSHA and Cal-OSHA to guarantee a safe and healthy work environment for all staff and guests.

Guest satisfaction is at the heart of this role, with responsibilities that include maintaining consistent service quality, resolving complex guest issues, and supporting the guest service program. The Director supervises human resources functions such as hiring, training, coaching, and performance evaluations to build a motivated, skilled team dedicated to exceeding guest expectations. Operational oversight also extends to inventory management and promoting hotel services to increase occupancy and overall revenue.

Physical demands of the position include the ability to spend prolonged periods both sitting and standing, occasionally lifting heavy items, and navigating the hotel environment efficiently. The Director must possess strong communication skills, a thorough understanding of hospitality systems, and the ability to analyze data for strategic decision-making. A high school diploma is required, with a bachelor’s degree preferred, alongside significant experience in hotel operations and management.

Job Requirements

High school diploma or equivalent
3-5 years of management experience in hotel operations
excellent leadership capability
good communication skills
ability to travel occasionally
intermediate computer skills
knowledge of hospitality industry systems
ability to manage budgets
valid drivers license
physical ability to perform job demands
compliance with company grooming and attendance policies

Job Qualifications

High school diploma or equivalent required
bachelor’s degree preferred
hotel operations experience required
3-5 years of management experience required
knowledge of loyalty programs and brand standards preferred
excellent leadership and customer relations skills
strong communication skills, verbal, written, and electronic
intermediate computer skills including Windows OS, MS Office, PMS, PBX, Key systems, and POS
knowledge of federal, state, and local employment laws
ability to analyze budgets and perform complex calculations
self-driven and able to work independently
detail oriented with outstanding organizational skills

Job Duties

Coordinate, direct, and manage hotel operations to maximize profitability and ensure guest satisfaction
work with Executive Committee to manage property activities including employees, maintenance, sales, and profit/loss controls
set quarterly department goals and monitor progress
ensure service and product quality standards are met
maintain consistent positive guest experience
assist and oversee guest service program
ensure all staff duties comply with established policies and procedures
assist with up-selling techniques to promote hotel services
oversee HR matters including interviewing, hiring, training, coaching, counseling, and performance management
monitor and control payroll costs and expenses according to budgets and forecasts
manage aspects of P&L with cost control and budget adherence
maintain open communication with all departments
resolve difficult guest issues
monitor and provide performance feedback and evaluations
attend operational and departmental meetings
recommend changes to improve service and quality
monitor supply inventories
enforce safe work habits and regulatory compliance