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Director of Hotel Operations ("Director de Operaciones")
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Azul Hospitality is a renowned hotel management company committed to delivering exceptional guest experiences across its portfolio of properties. Known for its dedication to quality service, operational excellence, and employee development, Azul Hospitality strives to create memorable stays for guests while fostering a productive, supportive work environment for its team members. With a strong emphasis on innovation, customer satisfaction, and adherence to industry standards, Azul Hospitality continues to be a leader in the hospitality sector, managing hotels that offer premium amenities and exceptional guest service around the clock.
The Director of Operations role at Azul Hospitality is a critical leader... Show More
The Director of Operations role at Azul Hospitality is a critical leader... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of management experience in hotel operations
- excellent leadership capability
- good communication skills
- ability to travel occasionally
- intermediate computer skills
- knowledge of hospitality industry systems
- ability to manage budgets
- valid drivers license
- physical ability to perform job demands
- compliance with company grooming and attendance policies
Job Qualifications
- High school diploma or equivalent required
- bachelor’s degree preferred
- hotel operations experience required
- 3-5 years of management experience required
- knowledge of loyalty programs and brand standards preferred
- excellent leadership and customer relations skills
- strong communication skills, verbal, written, and electronic
- intermediate computer skills including Windows OS, MS Office, PMS, PBX, Key systems, and POS
- knowledge of federal, state, and local employment laws
- ability to analyze budgets and perform complex calculations
- self-driven and able to work independently
- detail oriented with outstanding organizational skills
Job Duties
- Coordinate, direct, and manage hotel operations to maximize profitability and ensure guest satisfaction
- work with Executive Committee to manage property activities including employees, maintenance, sales, and profit/loss controls
- set quarterly department goals and monitor progress
- ensure service and product quality standards are met
- maintain consistent positive guest experience
- assist and oversee guest service program
- ensure all staff duties comply with established policies and procedures
- assist with up-selling techniques to promote hotel services
- oversee HR matters including interviewing, hiring, training, coaching, counseling, and performance management
- monitor and control payroll costs and expenses according to budgets and forecasts
- manage aspects of P&L with cost control and budget adherence
- maintain open communication with all departments
- resolve difficult guest issues
- monitor and provide performance feedback and evaluations
- attend operational and departmental meetings
- recommend changes to improve service and quality
- monitor supply inventories
- enforce safe work habits and regulatory compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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