Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid time off is earned according to the local policy and increases with the length of employment
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences in North America. With 43 destinations across the continent, the company has established itself as a premier destination for guests looking for excitement and fun. Known for its dynamic and fast-paced work environment, PENN Entertainment thrives on innovation and a culture that values diversity and sustainability. The company is dedicated to creating enjoyable experiences for its guests through state-of-the-art facilities and unparalleled customer service. Additionally, PENN Entertainment invests in its people, supporting career growth and development opportunities to help employees reach their full potential. The... Show More
Job Requirements
- Must be at least 21 years of age
- bachelor's degree or equivalent combination of education and experience
- minimum of five years experience in hotel management
- proficient in Microsoft Excel, Access and Word
- proficient in hotel software
- ability to make decisions with only general policies and procedures available
- ability to read and comprehend simple instructions, correspondence and memos
- ability to write simple correspondence
- ability to present information effectively in one-on-one and small group situations
Job Qualifications
- Must be at least 21 years of age
- Bachelor's degree (B. A.) from four-year college or university
- or five to ten years related experience
- and/or training
- or equivalent combination of education and experience
- Minimum of five years' experience in hotel management
- Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software
- Ability to make decisions with only general policies and procedures available for guidance
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers,
- Reasonable accommodation may be made to enable
- The employee frequently is required to reach with hands and arms and talk or hear
- Specific vision abilities
- required by this job include close vision, color vision, and peripheral vision
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and
- occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop,
Job Duties
- You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun
- Responsible for directing the overall operations and staff of the Hotel
- functions as a strategic
- leader of the hotel with responsibility for all aspects of the operation
- Develops, implements and manages operational goals and monitors achievements of
- performance and profit objectives
- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs,
- meeting staffing objectives and achieving guest satisfaction
- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to
- departmental budget initiatives
- Reports budget concerns / deviations to the VP of Hospitality
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in
- accordance with department and company standards and programs
- Ensures customer service standards are followed by all team members and addresses issues as
- they arise
- Responsible for the overall achievement of department customer service goals
- Makes final decisions pertaining to hotel policies and services, and resolve occupants' complaints
- while supporting all customer service programs
- Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations
- Makes final decisions for financial activities of Hotel such as setting room rates and
- Responsible for ensuring compliance with all regulatory compliance within area of responsibility
- and reporting potential issues to Executive Management / GM
- Maintains strict confidentiality in all departmental and company matters
- clients, and other employees of the organization
- The physical demands described here are representative of those that must be met by an employee to
- successfully perform the essential functions of this job
- individuals with disabilities to perform the essential functions
- stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Reasonable accommodation may be made to enable individuals
- with disabilities to perform the essential functions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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