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Marriott International, Inc logo

Director of Hotel Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $82,000.00 - $123,900.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
supplemental insurance options
Paid Time Off
Employee assistance program
401(k) with employer match
Hotel Discount Travel Program for Associates and Family
Exclusive discounts on travel, entertainment and retail
Ongoing training and development programs
Real career growth opportunities

Job Description

Colwen Management, Inc. is an independent franchisee that owns and operates the Renaissance Patriot Place Hotel. Unlike corporate-run properties, this hotel is managed with an entrepreneurial spirit, allowing for unique and localized approaches to service, operations, and guest experience. Colwen Management, Inc. oversees all aspects of the hotel’s employment policies, including hiring, firing, discipline, staffing, compensation, benefits, and other employment conditions, which makes it a distinct entity separate from Marriott International, Inc., the franchisor. This local ownership and management allow for a hands-on, personalized leadership style that prioritizes employee engagement, operational excellence, and exceptional guest satisfaction.

Located adjacent ... Show More

Job Requirements

  • 3+ years of hotel management experience
  • Passion for hospitality and delivering outstanding service
  • Strong leadership and team development skills
  • Excellent verbal and written communication abilities
  • Highly organized with strong attention to detail
  • Proven problem-solving and analytical skills
  • Ability to multitask and perform effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite
  • Deep understanding of hotel operations and service standards

Job Qualifications

  • 3+ years of hotel management experience
  • Passion for hospitality and delivering outstanding service
  • Strong leadership and team development skills
  • Excellent verbal and written communication abilities
  • Highly organized with strong attention to detail
  • Proven problem-solving and analytical skills
  • Ability to multitask and perform effectively in a fast-paced environment
  • Proficiency in Microsoft Office Suite
  • Deep understanding of hotel operations and service standards

Job Duties

  • Oversee day-to-day hotel operations including Front Office, Housekeeping, Food and Beverage, and Engineering
  • Lead by example to deliver exceptional guest service and memorable experiences
  • Support recruiting, hiring, training, and performance development of associates
  • Assist with financial performance, budgeting, and profitability initiatives
  • Ensure teams consistently meet brand and Colwen Hotels service standards
  • Foster a positive, engaging, and respectful workplace culture
  • Champion associate recognition and engagement initiatives
  • Conduct daily property walks to ensure cleanliness, product quality, and service excellence
  • Collaborate closely with all departments including Sales and Marketing, Finance, Food and Beverage, and Maintenance

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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