Director of Hospitality

The hiring organization is a leading provider of workplace experience and facilities management solutions, delivering exceptional client services across multiple locations in the United States. Specializing in creating work environments that promote collaboration, inclusivity, and operational excellence, this company supports dynamic, amenity-rich office spaces designed to attract and retain top talent. They operate with a commitment to high standards, innovation, and seamless integration of hospitality principles into the workplace to enhance employee satisfaction and productivity. With a presence in multiple key cities, including Durham, Philadelphia, and Washington D.C., the company prides itself on managing world-class office environments that blend functionality with an upscale and engaging employee experience.

The role offered is a permanent, full-time Community Director position based in Durham, NC, with responsibilities extending to the company’s offices in Philadelphia and Washington D.C. As the Community Director, you will function as the central figure and driving force behind an outstanding client experience by managing facilities and workplace services across two U.S. headquarters. This strategic role involves full ownership of the client’s office operations, workplace culture, and facilities management with an aim to embody and promote the client’s core values and mission through all interactions and service delivery.

This position is designed to create and sustain a 5-star hospitality environment where employees feel welcomed, supported, and motivated to collaborate and thrive. Key priorities include attracting talent by offering diverse and flexible work settings, re-engaging employees with premium services such as a high-end coffee barista, upscale snacks, and wellness amenities including a doctor’s office, game room, and tranquility spaces for prayer, yoga, or quiet reflection. The Community Director will also lead innovation in workspace design practices by promoting collaborative environments featuring various work zones without assigned desks or private offices.

Reporting to the Senior Director of Operations, the Community Director will manage a team comprising two Office Coordinators/Concierges and a Community Manager, while also overseeing external third-party vendors responsible for cleaning, maintenance, mailroom services, AV technology, and barista operations. The role demands excellent leadership, communication, and relationship-building skills to foster a team culture that aligns with company values and meets performance standards.

This leadership position requires managing the financial aspects of the sites including the P&L budget preparation and analysis, working closely with accounting teams and senior executives such as the COO, CFO, and Finance Director to ensure cost-effective and compliant operations. The Community Director is accountable for regular performance reporting, client relationship management, and continuous improvement initiatives, ensuring all services meet or exceed SLAs and other contractual obligations.

Additional responsibilities include event management, ensuring workplace safety and regulatory compliance, and serving as an escalation point for service issues and incident management. The role involves travel to the Philadelphia client site quarterly and expects flexibility to adapt to changing business needs and priorities. Success in this role is measured by client satisfaction, operational efficiency, revenue generation, adherence to budget, and robust supplier performance management.

Overall, the Community Director role is an exciting opportunity for an experienced facilities and workplace services leader to join a forward-thinking company focused on delivering holistic and exceptional workplace experiences that support business success and employee well-being.