Director of Hospitality

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $130,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

Annual Bonus Opportunity

Relocation assistance

comprehensive medical

Dental Insurance

vision coverage

401(k) with employer match

Generous Paid Time Off

Job Description

An acclaimed luxury winery located in the Pacific Northwest, renowned for its exceptional wines and dedication to craftsmanship, is seeking a highly skilled Director of Hospitality. This role is integral to maintaining and elevating the winery's hospitality and culinary programs, ensuring guests receive an unparalleled experience marked by excellence, personalization, and seamless service. The winery prides itself on combining tradition with innovation, creating memorable and distinguished interactions for visitors that reflect the essence of the brand's heritage. As a leader in a competitive luxury market, this establishment is committed to fostering a culture of continuous improvement, accountability, and education within its teams, striving to exceed the high expectations of its discerning clientele.

The Director of Hospitality will be the visionary and operational leader responsible for overseeing the entire guest experience at the winery. They will lead both the front-of-house and back-of-house teams, including the General Manager and Executive Chef, ensuring strong collaboration to deliver cohesive and high-quality service that aligns with the winery’s brand integrity. This executive will manage the hospitality profit and loss statement, including budgeting, forecasting, labor planning, and revenue optimization, demonstrating strong financial acumen essential to sustaining operational excellence.

This leadership role requires a person capable of inspiring and coaching senior operators, building scalable service standards, and developing systems and operating procedures that uphold the highest standards of service and hospitality. The Director of Hospitality will also leverage guest insights and CRM data to personalize experiences, especially for VIP guests, fostering loyalty and enhancing the winery's reputation within luxury hospitality, culinary, and fine wine communities. Flexibility in working hours, including evenings, weekends, and select holidays, is necessary to meet the demands of the role. Compensation is competitive and includes an annual bonus opportunity, relocation assistance, and a comprehensive benefits package. This position offers a unique chance to shape the guest experience at one of the Pacific Northwest’s most respected luxury wineries, within a collaborative culture dedicated to craftsmanship, innovation, and meaningful hospitality.

Job Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field
minimum of 8 years of progressive leadership experience in luxury hospitality or related industries
strong financial management skills including budgeting, forecasting, and P&L responsibility
excellent interpersonal and communication skills
experience managing multidisciplinary teams including culinary and service staff
proficiency with hospitality technology platforms such as POS and CRM systems
ability to work flexible hours including evenings, weekends, and holidays
proven track record of delivering exceptional guest experiences
ability to represent the brand professionally in the luxury market

Job Qualifications

8+ years of progressive leadership experience in luxury hospitality, fine dining, wineries, resorts, or similarly high-touch environments
proven success leading senior operators and aligning culinary and service teams around a shared vision
strong financial acumen with experience managing budgets, forecasting, and complex P&Ls
demonstrated ability to recruit, coach, and retain high-performing teams
experience with hospitality technology including reservation systems, POS platforms, CRM tools, and advanced Excel
working knowledge of culinary operations, menu costing, and food and wine pairing principles
exceptional emotional intelligence, attention to detail, and expertise managing VIP relationships and service recovery
flexibility to work evenings, weekends, and select holidays as needed

Job Duties

Lead the strategy and execution of the hospitality experience across all guest touchpoints
coach and develop the General Manager and Executive Chef while fostering strong collaboration between service and culinary teams
own the hospitality P&L, including budgeting, forecasting, labor planning, and revenue optimization
establish and maintain scalable service standards, systems, and operating procedures
build a culture rooted in accountability, education, and continuous improvement
partner with client-facing teams to create exceptional VIP and bespoke guest experiences
utilize guest insights and CRM data to deliver thoughtful, personalized service
represent the winery within the luxury hospitality, culinary, and fine wine communities