
Job Overview
Compensation
Salary
Range $135,000.00 - $160,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
employee training
Career Development
Job Description
ABM (NYSE: ABM) is a globally recognized leader in facility services and solutions, dedicated to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown to service over 20,000 clients with annual revenues approaching $8 billion. With a vast network of more than 100,000 team members across 350 offices in the United States, the United Kingdom, the Republic of Ireland, and other international locations, ABM delivers comprehensive services including janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission-critical solutions. ABM's diverse portfolio spans commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and beyond.
Within this dynamic organization, the role of Director of Healthcare Support Services stands as a pivotal leadership position responsible for steering the operational and financial aspects of Healthcare Food & Nutrition Services and Environmental Services (EVS) across a national portfolio of acute care and specialty hospital accounts. This senior-level position demands a hands-on approach in managing multi-site teams and collaborating with Operations, Sales, and executive leadership to deliver consistent service excellence, regulatory compliance, and optimal financial performance. Strong client relationships and strategic problem-solving are central to this role, ensuring sustained account retention and growth. The Director must navigate complex healthcare environments, implement best practices, and uphold high standards of service that align with both client expectations and healthcare regulations. Additionally, this role is integral in managing contract compliance, labor relations in unionized settings, and driving projects related to account startups, service transitions, and operational enhancements.
The compensation package for this position ranges from $135,000 to $160,000 annually, reflecting the candidate's education, skills, and experience, with eligibility for performance bonuses and incentives. ABM also provides a comprehensive benefits package, emphasizing the company's commitment to employee well-being and professional growth. This career opportunity is ideal for experienced healthcare operations leaders passionate about making a meaningful impact in hospital service delivery and support.
Within this dynamic organization, the role of Director of Healthcare Support Services stands as a pivotal leadership position responsible for steering the operational and financial aspects of Healthcare Food & Nutrition Services and Environmental Services (EVS) across a national portfolio of acute care and specialty hospital accounts. This senior-level position demands a hands-on approach in managing multi-site teams and collaborating with Operations, Sales, and executive leadership to deliver consistent service excellence, regulatory compliance, and optimal financial performance. Strong client relationships and strategic problem-solving are central to this role, ensuring sustained account retention and growth. The Director must navigate complex healthcare environments, implement best practices, and uphold high standards of service that align with both client expectations and healthcare regulations. Additionally, this role is integral in managing contract compliance, labor relations in unionized settings, and driving projects related to account startups, service transitions, and operational enhancements.
The compensation package for this position ranges from $135,000 to $160,000 annually, reflecting the candidate's education, skills, and experience, with eligibility for performance bonuses and incentives. ABM also provides a comprehensive benefits package, emphasizing the company's commitment to employee well-being and professional growth. This career opportunity is ideal for experienced healthcare operations leaders passionate about making a meaningful impact in hospital service delivery and support.
Job Requirements
- Bachelor’s degree in healthcare administration, hospitality management, business, or a related field
- Extensive healthcare operations experience supporting food & nutrition services and/or environmental services (evs)
- Proven multi-site leadership experience within acute care or complex healthcare environments
- Demonstrated experience working in unionized settings
- Strong knowledge of healthcare regulatory and accreditation requirements such as joint commission, cms, state health departments
- Experience with healthcare contract services
- Ability to travel nationwide up to 50-75%
- Valid driver’s license and acceptable driving record
Job Qualifications
- Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field required
- Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS)
- Proven multi-site leadership experience within acute care or complex healthcare environments
- Demonstrated experience working in unionized settings
- Strong knowledge of healthcare regulatory and accreditation requirements such as Joint Commission, CMS, state health departments
- Experience with healthcare contract services
- Certified Food Service Professional (CFSP) preferred
- Certified Healthcare Environmental Services Professional (CHESP) preferred
- Registered Dietitian (RD) preferred when combined with strong operational leadership experience
Job Duties
- Provide senior-level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts
- Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements
- Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments
- Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency
- Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance
- Demonstrate strong contract management and healthcare operations expertise
- Drive financial performance across accounts, including labor management, expense control, and margin optimization
- Support organic growth initiatives and value-based performance goals
- Participate in new account costing, proposal development, and transition planning as needed
- Ensure adherence to financial controls, payroll accuracy, and contractual commitments
- Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams
- Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices
- Coach, mentor, and develop leaders to build bench strength and support succession planning
- Participate in talent selection, performance management, and leadership development initiatives
- Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders
- Serve as a senior escalation point for complex operational or service concerns
- Support account retention efforts through visible leadership presence, service consistency, and collaborative problem-solving
- Represent ABM as a trusted healthcare services partner with deep operational knowledge
- Support account start-ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs
- Oversee implementation of new service models, technologies, and operational processes
- Coordinate with internal partners including HR, Finance, Facilities, and external vendors
- Support project timelines, staffing models, and transition budgets as required
- Contribute to capital planning related to equipment needs and operational improvements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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