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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible working hours
Job Description
The Zoo is a vibrant, mission-driven destination attracting over 700,000 guests annually. With a commitment to providing unforgettable experiences and fostering a passion for wildlife and conservation, the Zoo is recognized for its engaging exhibits, innovative guest services, and dynamic events. This established institution not only offers educational and recreational opportunities to families and individuals but also cultivates a positive work culture that encourages teamwork, innovation, and leadership development. Known for its welcoming atmosphere and dedication to guest satisfaction, the Zoo is continually expanding and enhancing its offerings to engage diverse communities and visitors from around the region and beyond.<... Show More
Job Requirements
- bachelor's degree or equivalent experience in hospitality or related field
- minimum 5 years of leadership experience in guest service operations
- proven ability to manage large teams including seasonal employees
- strong organizational and multitasking skills
- passion for delivering exceptional guest experiences
- ability to work flexible hours including weekends and holidays
- proficiency in operational software and systems
Job Qualifications
- leadership experience in guest services or hospitality management
- strong team-building and coaching skills
- experience managing seasonal and permanent staff
- familiarity with operations in food and beverage, events, retail, admissions, or membership sales
- excellent communication and interpersonal skills
- ability to work in a fast-paced, dynamic environment
- strategic thinking with a focus on guest experience enhancement
Job Duties
- oversee guest-facing operations across food and beverage venues, events and rentals, retail and guest rentals, admissions and experiences, and group sales and membership support
- lead and develop a large seasonal and year-round workforce
- create and maintain a positive, accountable culture focused on guest experience
- coordinate logistics and staffing for events including weddings and corporate gatherings
- manage ticketing, membership sales, and various guest activities to enhance visitor engagement
- support leadership in sales strategy and operational excellence
- ensure smooth day-to-day operations while driving continuous improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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