Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical
Dental
Vision
Retirement savings program with company match
Paid Time Off
growth opportunities
Job Description
The Global Ambassador is a renowned luxury hotel located in the vibrant crossroads of Phoenix, Scottsdale, and Paradise Valley, Arizona. This internationally inspired hospitality destination represents the flagship property of Author & Edit, a forward-thinking and expanding collection of distinctive hospitality experiences. The hotel features 141 elegantly appointed rooms, six unique dining concepts, an exclusive members club, and a bespoke wellness center that includes a state-of-the-art fitness center and a luxury spa. Recognized for its excellence, The Global Ambassador has received the prestigious MICHELIN Key awards for 2024 and 2025 and has been celebrated in top travel publications including Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List. The hotel embodies a perfect blend of inspired design, world-class dining, elevated wellness, and personalized guest service, making it an exceptional place for luxury travelers and hospitality professionals alike.
The role of Director of Guest Experience at The Global Ambassador is a leadership position central to ensuring the hotel delivers an unparalleled luxury guest journey. This is a full-time opportunity targeted at an experienced, strategic, and service-oriented professional who thrives within a high-end hospitality environment. Joining this role means becoming a key figure in an award-winning hotel that is dedicated to redefining modern hospitality in Phoenix. The Director of Guest Experience is responsible for overseeing all Front Office operations including Front Desk, Concierge, PBX, Bell, and Valet services. The position requires a leader with a proven track record in delivering exceptional service standards, fostering a culture of excellence and accountability, and driving operational efficiencies.
Beyond daily operational management, this role demands a visionary who can develop and implement strategies that enhance guest satisfaction, optimize resources, maximize revenue opportunities, and maintain consistency with the luxury standards that define The Global Ambassador brand. The Director will collaborate closely with hotel leadership and other departments to ensure seamless guest experiences and profitable operations. This role also involves being a visible and approachable leader who actively engages with both guests and team members to cultivate memorable and personalized hospitality moments.
The ideal candidate will possess a minimum of five years of progressive leadership experience in luxury hotel operations, with proven success in managing front office teams, meeting financial targets, and delivering outstanding guest satisfaction. Knowledge of Forbes Five Star standards is preferred, alongside proficiency in budget management, forecasting, and operational metrics. Excellent communication and interpersonal skills are essential, as is the ability to adapt quickly to the dynamic luxury hospitality landscape including familiarity with the Phoenix, Scottsdale, and Paradise Valley markets. This position offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, retirement savings with company match, and paid time off, making it an attractive proposition for seasoned hospitality leaders looking to advance their careers within a prestigious and expanding hospitality brand.
The role of Director of Guest Experience at The Global Ambassador is a leadership position central to ensuring the hotel delivers an unparalleled luxury guest journey. This is a full-time opportunity targeted at an experienced, strategic, and service-oriented professional who thrives within a high-end hospitality environment. Joining this role means becoming a key figure in an award-winning hotel that is dedicated to redefining modern hospitality in Phoenix. The Director of Guest Experience is responsible for overseeing all Front Office operations including Front Desk, Concierge, PBX, Bell, and Valet services. The position requires a leader with a proven track record in delivering exceptional service standards, fostering a culture of excellence and accountability, and driving operational efficiencies.
Beyond daily operational management, this role demands a visionary who can develop and implement strategies that enhance guest satisfaction, optimize resources, maximize revenue opportunities, and maintain consistency with the luxury standards that define The Global Ambassador brand. The Director will collaborate closely with hotel leadership and other departments to ensure seamless guest experiences and profitable operations. This role also involves being a visible and approachable leader who actively engages with both guests and team members to cultivate memorable and personalized hospitality moments.
The ideal candidate will possess a minimum of five years of progressive leadership experience in luxury hotel operations, with proven success in managing front office teams, meeting financial targets, and delivering outstanding guest satisfaction. Knowledge of Forbes Five Star standards is preferred, alongside proficiency in budget management, forecasting, and operational metrics. Excellent communication and interpersonal skills are essential, as is the ability to adapt quickly to the dynamic luxury hospitality landscape including familiarity with the Phoenix, Scottsdale, and Paradise Valley markets. This position offers competitive compensation and a comprehensive benefits package, including medical, dental, vision, retirement savings with company match, and paid time off, making it an attractive proposition for seasoned hospitality leaders looking to advance their careers within a prestigious and expanding hospitality brand.
Job Requirements
- Minimum of 5 years of progressive leadership experience in hotel operations within a luxury hospitality environment
- Demonstrated success leading Front Office operations and achieving financial and guest satisfaction goals
- Strong business acumen with experience managing budgets, forecasting, and operational performance metrics
- Exceptional leadership, coaching, and team development skills
- Outstanding communication and interpersonal abilities with meticulous attention to detail
- Ability to adapt quickly, make sound decisions, and perform effectively in a fast-paced luxury hospitality environment
- Knowledge of the Phoenix, Scottsdale, and Paradise Valley markets is preferred
- Passion for delivering personalized service and creating memorable guest experiences
Job Qualifications
- Minimum of 5 years of progressive leadership experience in hotel operations within a luxury hospitality environment
- Demonstrated success leading Front Office operations and achieving financial and guest satisfaction goals
- Knowledge of Forbes Five Star standards is preferred
- Strong business acumen with experience managing budgets, forecasting, and operational performance metrics
- Exceptional leadership, coaching, and team development skills
- Outstanding communication and interpersonal abilities with meticulous attention to detail
- Ability to adapt quickly, make sound decisions, and perform effectively in a fast-paced luxury hospitality environment
- Knowledge of the Phoenix, Scottsdale, and Paradise Valley markets is preferred
- Passion for delivering personalized service and creating memorable guest experiences
Job Duties
- Lead and oversee all Front Office operations including Front Desk, Concierge, PBX, Bell and Valet
- Champion an elevated guest journey experience that reflects the luxury standards of The Global Ambassador
- Develop and execute strategies that enhance operational efficiency, optimize resources, maximize revenue opportunities, and elevate guest satisfaction
- Establish, implement, and maintain luxury service standards ensuring consistent execution of policies, procedures, and brand expectations
- Monitor departmental performance, financial results, and guest feedback adjusting strategies as needed to achieve operational and budgetary goals
- Partner closely with hotel leadership and cross-functional departments to ensure seamless daily operations and an exceptional guest journey
- Serve as a visible and approachable leader actively engaging with guests and team members to create memorable experiences
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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