Director of Front Office - Signia Indianapolis

Hilton is a globally renowned hospitality company recognized for its commitment to exceptional guest experiences and a supportive workplace culture. With a legacy of welcoming over 3 billion guests worldwide, Hilton has established itself as a leader in the hotel industry by consistently delivering outstanding service and comfort across its extensive portfolio of world-class brands. The company prides itself on its core values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency to drive lasting impacts. These principles guide every team member in creating memorable stays for guests and foster a rewarding and inclusive environment for employees. Hilton's workplace culture has been repeatedly acknowledged as one of the World’s Best Workplaces by Great Place to Work and Fortune, showcasing its dedication to employee well-being and professional growth. The company offers comprehensive benefits, competitive compensation, and numerous opportunities for career advancement, cultivating a thriving work atmosphere where individuals can grow both personally and professionally.

As a Director of Front Office at Hilton, you will play a pivotal role in leading the front office operations of the hotel, ensuring every guest receives a warm, welcoming, and memorable experience from the moment they enter the property. You will be responsible for directing all functions related to guest services and registration, room inventory management, service standards, cost control, profitability, and departmental oversight, ensuring the front office operates efficiently and in alignment with Hilton's high standards. A critical aspect of this role involves shaping and enhancing the guest service excellence strategy by monitoring satisfaction trends and implementing improvements that enhance the overall guest experience.

In this leadership position, you will also drive revenue initiatives by executing marketing campaigns and up-selling techniques aimed at maximizing room occupancy and increasing hotel revenue. Additionally, you will integrate corporate marketing strategies at the front office level to ensure cohesive and effective promotion of the hotel’s offerings. Leveraging data from daily reports and performance metrics, you will analyze operational outcomes and guest feedback to refine strategies that boost revenue and elevate service quality. Staying well-informed about the hotel's products, services, facilities, pricing, events, and local attractions is essential in empowering your team to better serve guests. Fostering a high-performing front office team is another crucial responsibility, achieved through engagement initiatives, professional development, performance management, and recognition programs.

Joining Hilton as a Director of Front Office means becoming part of a company that invests deeply in its team members’ well-being with exceptional perks such as discounted travel stays, employee stock purchase programs, paid parental leave, personalized caregiving and crisis support services, mental health resources, generous paid time off, comprehensive health and welfare benefits, and robust financial security plans. Hilton supports its employees through every stage of their careers, encouraging them to shine and grow within an award-winning corporate culture dedicated to hospitality excellence. This full-time leadership opportunity offers not only a competitive salary commensurate with experience but also the chance to make a significant impact on both guest satisfaction and the development of the Hilton brand. If you are passionate about hospitality, driven by integrity, and eager to lead a team toward outstanding guest experiences, the Director of Front Office role at Hilton provides a fulfilling and dynamic career path.