Director of Front Office - Conrad New York Downtown

Hilton is a globally recognized leader in hospitality, renowned for its exceptional standards and commitment to delivering outstanding guest experiences. With a rich history dating back to its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide. The company operates a diverse portfolio of world-class brands that set new standards for travel and hospitality. Hilton is not only dedicated to exceeding the expectations of its guests but also to creating an exceptional workplace culture for its team members. Recognized repeatedly on the World’s Best Workplaces list by Great Place to Work and Fortune, Hilton fosters an environment where employees can thrive, grow, and build meaningful careers within the hospitality industry.

The role of Director of Front Office at Hilton represents a pivotal leadership position within the hotel’s operations. This position demands a strategic thinker and compassionate leader dedicated to steering the front office toward excellence while ensuring every guest’s stay is memorable and warm. As Director, you will oversee all front office functions including guest service, registration, room inventory management, and departmental operations. Your leadership will be integral in upholding service standards, controlling costs, driving profitability, and ensuring adherence to corporate policies and systems. You will be shaping service excellence by monitoring guest feedback and satisfaction metrics, implementing improvements, and designing strategies that promote exceptional guest experiences.

In this role, you will also spearhead initiatives aimed at increasing revenue, such as marketing campaigns and up-selling techniques, while aligning closely with corporate marketing strategies to ensure cohesive execution across departments. A critical aspect of your work will include leveraging operational data and performance reports to inform decision-making, optimize strategies, and enhance both service quality and financial performance. Additionally, fostering a knowledgeable and motivated team is paramount; you will cultivate professional development, manage performance, and administer recognition programs to maintain high employee engagement and retention.

Joining Hilton as a Director of Front Office means becoming part of a company that values core principles such as hospitality, integrity, leadership, teamwork, ownership, and a focus on impactful actions in the moment. Hilton invests heavily in the personal and professional wellbeing of its team members, offering robust benefits such as discounted travel opportunities, an employee stock purchase program, paid parental leave, personalized caregiving support, crisis assistance, mental health resources, generous paid time off, comprehensive health and welfare benefits, and financial security plans. The company is committed to supporting employees through all of life’s moments, creating a work environment where people are empowered to succeed and make meaningful contributions.

If you aspire to make a significant impact in the hospitality industry, while working for an award-winning employer with a renowned culture, Hilton offers a career path rich with opportunity and fulfillment. The Director of Front Office role is an exciting chance to lead one of the most vital areas of hotel operations, provide strategic direction, inspire teams, and deliver the kind of hospitality that guests remember long after their stay ends. Your leadership will help continue Hilton’s legacy of excellence and innovation in hospitality.