Director of Front Office

EDITION Hotels represent a pioneering collaboration merging the visionary insights of boutique hotelier Ian Schrager with the unrivaled service standards of Marriott International. This unique partnership has cultivated a distinctive luxury hospitality brand recognized for balancing polish with personality, precision with individualism, and comfort with charisma. Situated at 2901 Collins Ave, Miami Beach, Florida, the EDITION Hotel offers guests an experience infused with originality, sophisticated design, and impeccable service. The brand caters to discerning travelers who value quality and innovation without sacrificing authenticity or warmth. Attached to the global strength and reach of Marriott International, EDITION provides an unmatched platform where employees are encouraged to bring their genuine passion for hospitality to life. This full-time management position is integral to sustaining the commitment to exceptional guest service and operational excellence. The annual pay range for this role is $89,000 to $113,000, including eligibility for bonuses.

The role focuses on overseeing comprehensive front office and guest services operations, including but not limited to Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security personnel. As the department head, this position is responsible for directing and collaborating with managers and staff to execute flawless front desk procedures and guest arrival and departure processes. Ensuring a secure environment for both guests and associates is a key priority, alongside fostering continuous improvement in guest and employee satisfaction metrics. The successful candidate will demonstrate strong leadership by acting as a role model, encouraging teamwork, promoting respect, and upholding core values such as honesty and integrity throughout the department.

Day-to-day responsibilities include managing all front office teams and security staff, orchestrating smooth operations to meet and surpass financial and service goals, and handling guest concerns with professionalism and discretion. The manager develops strategic goals and plans that focus team efforts on critical operations, conducts regular departmental meetings, and ensures adherence to budgetary guidelines and operational policies. Furthermore, the role demands supervision over all aspects of related service departments such as luggage attendants, valets, and concierge services, with accountability for staffing levels and cost control to optimize profitability.

As a steward of safety, the manager supervises all on-duty security officers, maintains detailed security reports, and ensures consistent communication regarding security operations. The position also involves maintaining policy compliance, managing disciplinary procedures, conducting performance appraisals, and recruiting qualified candidates to meet operational needs. Cultivating an empowering work environment where employees can thrive is essential, including coaching, mentoring, and recognizing employee achievements.

Exceptional customer service is paramount, with the manager acting as the "Service Champion" to create an inviting atmosphere for guests and staff alike. Interdepartmental coordination enhances communication and overall guest satisfaction. The manager responds promptly to feedback derived from guest surveys and comment cards, continually seeking ways to elevate the service experience.

Overall, this leadership role at Marriott's EDITION Hotels offers a unique opportunity to champion a luxury brand rooted in innovation and heartfelt hospitality. The ideal candidate brings experience, vision, and a passion for service excellence to ensure every guest encounter is memorable and every employee feels valued. Joining EDITION means becoming part of a global family committed to diversity, inclusion, and mutual respect—where you can do your best work, belong, and grow into the best version of yourself.