Director of Front Office

Marriott International is a globally recognized leader in the hospitality industry, renowned for its extensive portfolio of brands. Among these esteemed brands is JW Marriott, which represents the luxury segment of Marriott's offerings. JW Marriott properties are found in gateway cities and distinctive resort locations worldwide, delivering exceptional service and sophisticated experiences to discerning travelers. Marriott International is committed to fostering a welcoming and inclusive workplace where associates from diverse backgrounds feel valued and empowered. The company prioritizes non-discrimination and equal opportunity employment, ensuring a supportive environment for everyone. Marriott Hotels strive to elevate hospitality by constantly innovating and creating memorable guest experiences through thoughtful, personalized service and a rich blend of cultural and professional talents.

The role available is a full-time management position located at JW Marriott in Philadelphia, Pennsylvania. Reporting to the leadership team, this position commands a competitive annual salary ranging between $108,000 and $138,000 and includes bonus eligibility, a $10,000 sign-on bonus, and relocation assistance to the successful candidate. The position is not remote, requiring the incumbent to work on-site to effectively lead front office, guest services, and security operations.

As a department head, the successful candidate will be responsible for overseeing all front office functions and staff, alongside security personnel. Key areas under this role's purview include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valet Services, and Security. This role is critical in directing and collaborating with managers and employees to ensure seamless front-office operations, focusing on guest arrival and departure procedures, employee satisfaction, and financial performance of the department. The candidate will be tasked with establishing a safe and secure environment for guests and associates by guiding and supervising the security team effectively.

The position demands robust leadership skills, emphasizing interpersonal communication, financial decision-making, and integrity. The manager will work to build mutual trust, respect, and cooperation within the team and act as a role model for appropriate behavior. Responsibilities include supervising daily operations, managing staffing levels, coordinating with other hotel departments, handling guest complaints, and maintaining service excellence to enhance guest experience. The manager will also actively participate in human resources activities such as recruiting, hiring, coaching, mentoring, performance appraisals, and managing disciplinary actions to ensure fair and equitable treatment of employees.

This position further requires overseeing departmental compliance with policies and procedures, managing project implementations, and analyzing operational challenges to develop effective solutions. The successful candidate will champion superior customer service by fostering a positive atmosphere that encourages employee empowerment and continuous improvement in service standards. By joining JW Marriott, the manager becomes part of a diverse, global team dedicated to delivering 'Wonderful Hospitality. Always.' Marriott's culture promotes professional growth, recognition, holistic well-being, and passion pursuits within a luxury setting, making it an ideal place for hospitality professionals seeking to advance their careers and maximize their potential.