Director of Front Office

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and creating memorable experiences for its guests. One of the company's most prestigious brands, W Hotels, epitomizes a bold and cutting-edge approach to luxury hospitality. W Hotels are renowned for their unique blend of contemporary style, vibrant energy, and pioneering spirit that continually redefine the norms of luxury around the world. Operating under Marriott International, W Hotels uphold the highest standards of service and guest satisfaction, making every stay exceptional and unforgettable.

W Hotels' mission to "Ignite Curiosity" and "Expand Worlds" reflects its dedication to offering guests not just a place to stay, but a space to experience life fully. This mission is supported by a culture that emphasizes originality, innovation, and a forward-looking mentality. The brand embraces diversity and the richness of individual experiences, fostering an environment where new ideas and perspectives thrive. This inclusive ethos extends to the company's workforce, where associates from various backgrounds are valued and empowered.

The role of Front Office Manager at the W Hotel located at 930 Hilgard Ave, Los Angeles, is a full-time, management position with an annual pay range of $88,000 to $111,000, including eligibility for bonuses. This leadership role is critical in overseeing all front office operations and associated guest services to ensure a seamless, hospitable experience for guests. The manager will direct and collaborate with various teams including Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security staff. The primary responsibility involves managing guest arrival and departure processes, while striving to improve both guest and employee satisfaction and maximize the financial performance of the department.

The Front Office Manager serves as a department head, providing oversight and guidance to managers and employees to execute daily operations efficiently. They are accountable for establishing and maintaining a safe and secure environment for both guests and staff, ensuring compliance with all operational policies, standards, and procedures. With a strong focus on leadership, the manager fosters open communication, teamwork, and employee recognition, cultivating a positive and productive work atmosphere.

This role also requires active engagement in managing staffing levels, departmental budgets, and resources strategically to meet and exceed performance goals. The manager will handle guest complaints and resolve issues promptly to maintain high standards of customer service. Additionally, they will oversee security personnel to protect property and create a secure environment for all.

The ideal candidate possesses a blend of education and professional experience, with either a high school diploma or GED and six years of relevant experience, or a two-year degree in Hospitality or a related field accompanied by four years of professional experience. The successful Front Office Manager will demonstrate exemplary leadership skills, integrity, and a commitment to service excellence, playing a vital role in upholding the prestigious brand image of W Hotels and Marriott International. Joining this team offers the opportunity to work in a dynamic and culturally rich environment where innovation and guest satisfaction are paramount.