Director of Front Office

Manchester Grand Hyatt San Diego is an iconic AAA 4-Diamond hotel located on the waterfront in the heart of downtown San Diego. This premier hotel features 1,628 guestrooms and offers 320,000 square feet of versatile event space with stunning Pacific Ocean and city views. Known for its exceptional service and luxurious accommodations, Manchester Grand Hyatt San Diego has earned a reputation as one of the top meeting hotels in the United States, consistently ranking in the Top 10 according to Cvent. The hotel attracts both leisure and business travelers seeking comfort, style, and outstanding amenities in a vibrant urban setting. With panoramic vistas of the ocean and city skyline, this location provides an exceptional backdrop for conferences, meetings, weddings, and special events, delivering an unforgettable experience to all guests.

The role of Director of Front Office at Manchester Grand Hyatt San Diego is a vital leadership position responsible for providing strategic and operational guidance to the Front Desk and Guest Services teams. This position ensures that every guest enjoys an exceptional experience from their arrival to departure, reflecting the hotel’s high standards of hospitality and service excellence. As a highly visible leader, the Director of Front Office will maintain an active presence in guest areas, champion Hyatt's renowned service culture, and foster a positive and collaborative work environment.

The Director will take charge of building and developing high-performing teams by coaching department leaders and colleagues, promoting accountability, continuous improvement, and professional growth. This role requires managing labor, scheduling, staffing, and operational efficiencies while upholding superior service standards despite the fast-paced, high-volume nature of the hotel. Collaboration with other departments such as Housekeeping, Engineering, Security, Sales, and Events is essential to ensure smooth coordination of guest arrivals, departures, VIP services, and group operations.

A key part of the Director’s responsibilities is to monitor guest satisfaction metrics, resolve escalated guest concerns promptly and effectively, and implement strategies that drive continuous enhancements in the guest experience. Experience in managing financial performance by controlling department expenses, labor costs, upselling initiatives, and boosting operational productivity is crucial. Furthermore, the Director will ensure compliance with Hyatt brand standards, safety procedures, and operational policies to maintain a welcoming, organized, and guest-ready environment.

The salary range for this position is $97,000 to $126,000, based on individual factors such as experience and education. Hyatt values and rewards exceptional performance, offering an array of benefits including paid holidays, vacation and sick leave, medical healthcare after 30 days of full-time employment, paid Family Bonding Time, Adoption Assistance, discounted and complimentary stays at Hyatt properties worldwide, free meals during shifts, and more. This role is ideal for a polished hospitality professional with a strong leadership presence, proven experience in high-volume hotel management, and a passion for delivering outstanding guest service while driving operational and financial success in a prestigious hotel setting.