Director of Front Office

The Joseph is a distinguished luxury hotel located in the vibrant heart of Nashville, Tennessee. This establishment is a celebration of modern luxury that seamlessly blends art, culture, and true hospitality to offer guests an unparalleled experience. The hotel provides a refined escape with a focus on thoughtful design, world-class culinary experiences, and meaningful service. Every element at The Joseph, from its curated art collections to immersive dining options and serene guestrooms, is carefully curated to reflect the essence of Nashville in its most sophisticated form. The ambiance created by The Joseph is both elevated and deeply personal, creating a welcoming environment that invites guests to engage fully with the cultural and artistic spirit of the city. The hotel’s commitment to exceptional hospitality is rooted in genuine human connection, ensuring that every guest feels valued and cared for throughout their stay.

The role of Director of Front Office at The Joseph is a pivotal leadership position responsible for overseeing the highest standards of guest service, operational efficiency, and staff performance across all front office departments. This full-time, leadership role requires a hospitality professional who excels in managing the dynamic and fast-paced environment typical of luxury hotel operations while maintaining a warm and professional demeanor. The Director of Front Office will champion Forbes Travel Guide standards, leading, coaching, and inspiring front office associates to deliver personalized, anticipatory, and memorable experiences for every guest. Key responsibilities include welcoming guests with professionalism and warmth, efficiently managing check-in and check-out processes, and coordinating closely with other departments such as Housekeeping, Engineering, and Valet to ensure seamless guest service.

Aside from managing operational details like room assignments, billing, cash handling, and payment processing, the Director will also play a crucial role in fostering a visible and active presence in the lobby to assist guests and maintain an organized, clean, and welcoming front office environment. Ensuring strict confidentiality and security of guest information, handling special guest requests, and addressing service recovery situations professionally and swiftly are essential aspects of this role. The position demands exceptional communication, organizational, and problem-solving skills, alongside the ability to oversee departmental budgets, scheduling, and performance metrics effectively.

The Joseph is part of Makeready LLC, a company that values the well-being and success of its team members beyond just their working hours. The organization provides a thoughtful array of benefits, including flexible paid time off, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and more. This commitment to employee support is grounded in the belief that a supportive and inclusive work environment enhances both associate engagement and guest satisfaction. Additionally, Makeready LLC promotes diversity, equity, and inclusion in the workplace, welcoming team members of all backgrounds and identities to thrive based on their unique qualifications and contributions.