Director of Front Office

Marriott International stands as a global leader in the hospitality industry, renowned for its commitment to exceptional guest experiences, diverse work environment, and opportunities for professional growth. With a portfolio of exceptional brands, Marriott International emphasizes inclusivity, employee well-being, and sustained excellence in service. The company's culture champions diversity and equal opportunity, reflecting its dedication to fostering an environment where associates of varied backgrounds and talents thrive.

This particular opportunity is with Westin, a distinguished brand under Marriott International committed to promoting wellness for guests and associates alike. Westin's mission centers around empowering guests to enhance their well-being during travel and to be their best selves. The brand achieves this by implementing unique wellness programming and encouraging associates to adopt healthy lifestyles. Passionate and optimistic, ideal candidates for the Westin team embrace activity, adventure, and positivity, contributing to an atmosphere where both guests and team members flourish.

The role available is a full-time Management position located in Washington, D.C. with a competitive annual salary ranging from $98,000 to $124,000, complemented by eligibility for bonuses. This leadership position is pivotal in overseeing all front office and security functions, including departments such as Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security. As the head of the department, the manager directs and collaborates with managers and employees to efficiently execute front office operations, ensuring seamless guest arrivals and departures.

Key responsibilities encompass fostering a safe and secure environment for both guests and associates, driving improvements in guest and employee satisfaction, and maximizing the financial performance of the department. The leader in this role is expected to uphold exemplary standards in customer service while actively managing teams to exceed performance, budget, and operational goals. They will also ensure compliance with all policies and standards, manage employee relations and performance, and coordinate activities among various hotel departments to maintain high levels of communication and guest satisfaction.

The position demands a leader who demonstrates honesty, integrity, and excellent interpersonal skills to influence and motivate teams effectively. They will serve as a role model for expected behaviors and will be responsible for supervising employees, handling human resource functions such as hiring, coaching, and disciplinary processes, and analyzing operational challenges to implement effective solutions.

Overall, this role offers a dynamic career opportunity for a hospitality professional passionate about leadership and delivering outstanding guest experiences within a globally recognized and highly respected brand. By joining Marriott International and Westin, the successful candidate becomes part of a global team committed to personal and professional growth while helping to solidify Westin's standing as a preeminent wellness brand in hospitality.