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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
The Ritz-Carlton, a globally recognized luxury hospitality brand, operates more than 100 award-winning properties worldwide where exceptional service and guest experiences are paramount. As part of Marriott International, The Ritz-Carlton is committed to creating environments that celebrate diversity and foster an inclusive workplace where associates of all backgrounds are valued and empowered. The brand's commitment to excellence is reflected in its renowned Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards serve as the foundation for delivering gracious and thoughtful service that defines the luxury guest experience the brand is famous for. Joining The Ritz-Carlton means... Show More
Job Requirements
- high school diploma or equivalent
- 6 years of relevant experience in guest services or front desk roles
- or 2-year accredited degree with 4 years of relevant experience
- demonstrated leadership skills
- strong communication abilities
- ability to manage multiple teams
- proficiency in conflict resolution
- strong organizational skills
- commitment to delivering exceptional customer service
- capability to work in a fast-paced luxury hotel environment
- knowledge of safety and security procedures
Job Qualifications
- high school diploma or ged with 6 years experience in guest services or related field
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major with 4 years experience
- strong leadership and interpersonal skills
- excellent communication and problem-solving abilities
- proven ability to manage teams and operations in a luxury hotel setting
- knowledge of front office and security management
- proficiency in managing budgets and staffing
- ability to handle guest complaints professionally
- experience in employee coaching, mentoring, and performance management
Job Duties
- lead and supervise front office and security staff
- manage day-to-day front office operations
- oversee guest arrival and departure procedures
- coordinate bell staff, switchboard, guest services, retail, concierge, valets, and security teams
- handle guest complaints and ensure resolution
- manage staffing levels and department budgets
- enforce front office policies and compliance
- maintain a safe and secure environment for guests and associates
- conduct performance evaluations and provide coaching
- facilitate interdepartmental communication and collaboration
- prepare reports and recommendations for capital expenditures
- organize and lead department meetings
- manage employee disciplinary actions and hiring processes
- foster a positive team culture and employee recognition
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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