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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $95,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Retirement Plan
Paid vacation
paid sick days
Employee Discounts
educational assistance
Paid parental leave
Life insurance
short-term disability insurance
long-term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a leading hospitality company renowned as the 8th largest hotel company in the United States, experiencing rapid growth and expansion. With a diverse portfolio of over 1000 owned, managed, and franchised properties spread across eight countries, Sonesta offers an inspiring blend of full-service and focused hotels located in major cities. This broad presence ensures that Sonesta is truly everywhere guests want to be, blending quality, value, and exceptional hospitality in every aspect of its operations. Driven by a passion for the human side of hospitality, Sonesta focuses on delivering service with dedication, loyalty with purpose, and... Show More
Job Requirements
- high school diploma or equivalent required
- minimum five years of experience in hotel front office or related role
- previous management experience preferred
- ability to work flexible hours including weekends and holidays
- proficiency in hotel software systems
- strong problem-solving skills
- excellent organizational skills
- ability to lead and motivate teams
- knowledge of local and federal laws related to hospitality operations
- capacity to handle confidential information
- ability to communicate effectively with diverse groups
- valid driver's license or ability to commute as required
Job Qualifications
- bachelor's degree in hospitality management or related field preferred
- proven experience in front office or hotel management
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of hotel operations and revenue management
- ability to analyze data and implement strategies
- proficient with property management and reservation systems
- customer service oriented
- experience with budget preparation and expense control
- ability to handle multiple priorities and work under pressure
Job Duties
- deliver on the promise of Sonesta service in all interactions with guests and clients
- manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- direct day-to-day operations and assignments of the front office staff
- recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions
- ensure all staff are properly trained with tools to effectively carry out job functions
- implement service recovery guidelines for guest satisfaction
- analyze guest satisfaction data and develop plans to meet goals
- conduct routine inspections of front office and public areas and develop action plans
- achieve budgeted revenues, control labor costs and expenses, and maximize profitability
- establish, implement, and maintain training and procedures for PBX for emergency communications
- manage front office and reservation functions ensuring security of guest information
- manage all approvals, billing, and collections of hotel’s accounts receivables
- prepare month-end financial reports
- work with housekeeping and laundry to ensure compliance with quality and brand standards
- ensure guest rooms and public areas meet brand standards
- manage and report on department expenses
- promote teamwork and quality service through communication with other hotel departments
- purchase and requisition inventory for adequate stocks
- manage human resources and benefits programs within the front office
- manage IT hardware and software in the front office
- manage purchasing of supplies and analyze hotel spending for efficiencies
- respond to guest complaints promptly and professionally
- enforce hotel standards, policies, and procedures within operations
- act as manager on duty as required
- regularly sell hotel rooms through direct client contact
- ensure compliance with health, safety, and alcohol laws
- perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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