Director of Front Office

Sonesta International Hotels is a leading hospitality company renowned as the 8th largest hotel company in the United States, experiencing rapid growth and expansion. With a diverse portfolio of over 1000 owned, managed, and franchised properties spread across eight countries, Sonesta offers an inspiring blend of full-service and focused hotels located in major cities. This broad presence ensures that Sonesta is truly everywhere guests want to be, blending quality, value, and exceptional hospitality in every aspect of its operations. Driven by a passion for the human side of hospitality, Sonesta focuses on delivering service with dedication, loyalty with purpose, and experiences that deeply connect with guests and clients alike. The company prides itself on fostering an environment where employees can thrive together by supporting each other and contributing to the overall mission of providing amazing guest experiences.

The position of Director of Front Office at Sonesta International Hotels is pivotal for the smooth functioning and success of the hotel. This role involves leading the front office team to consistently deliver on Sonesta's service promise and operational excellence. The Director of Front Office is responsible for managing all aspects of the front office, including guest registration, bell services, business center operations, telephone services, concierge services, and guest reservations. Their primary focus is to ensure high levels of guest and associate satisfaction, maintain expense controls, and uphold the quality of products and services offered.

In this leadership role, the Director of Front Office develops and implements strategies to achieve guest satisfaction goals, manages departmental staffing and training, oversees compliance with brand standards, and ensures seamless communication with other hotel departments such as Housekeeping, Sales, Marketing, and Maintenance. They also handle budgeting, revenue management, accounts receivable processes, and emergency communications, thereby contributing significantly to the hotel’s profitability and operational standards. This role requires a hands-on leader with exceptional communication skills, an eye for detail, and a passion for service excellence.

Sonesta values its employees and offers a competitive pay range for this role from $80,000 to $95,000 annually, with eligibility for bonuses based on performance. The company also provides a comprehensive benefits package that includes medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, employee discounts, educational assistance, paid parental leave, company-paid life insurance, short-term and long-term disability insurance, various employee perks and discounts, as well as hospital indemnity, critical illness, and accident insurance. Candidates selected for this role are expected to embody Sonesta’s core principles of Doing the Right Thing and Going Beyond, consistently striving to exceed expectations and deliver outstanding guest experiences. Sonesta is an equal opportunity employer committed to diversity and inclusion and welcomes all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Completing a full application along with a resume is necessary to be considered for the position.