Director of Front Office

Laguna Cliffs Marriott Resort & Spa is a prestigious hospitality establishment located in Dana Point, California. Nestled atop the picturesque cliffs overlooking the Pacific Ocean, this resort is renowned for its breathtaking ocean views and luxurious amenities. The property features two year-round heated swimming pools, including child-friendly zones, a full-service spa, a restaurant, and an indoor/outdoor lounge, along with convenient beach and harbor access just 1,500 feet away. The contemporary guest rooms are thoughtfully equipped with flat-screen TVs, Bluetooth-compatible Tivoli radios, coffee machines, and plush robes, with select rooms offering stunning ocean views.

This upscale resort is owned and operated by Aimbridge Hospitality, an independent franchisee distinguished for its commitment to excellence and superior guest experiences. As a separate entity from Marriott International, Inc., Aimbridge Hospitality manages all aspects of employment and hotel operations, ensuring an environment focused on quality service and operational efficiency.

The role of Director of Front Office at Laguna Cliffs Marriott Resort & Spa is an exciting opportunity for a dynamic and experienced hospitality leader. This full-time management position centers on overseeing the entire front office operation, including guest check-in and check-out procedures, managing room inventory, enforcing brand standards, and ensuring the profitability of front office operations through meticulous budget management and policy adherence. The Director will lead and inspire the front office team, fostering a culture of exceptional customer service and professional growth.

In this role, the Director acts as a pivotal figure in promoting guest satisfaction, monitoring service trends, and swiftly resolving issues to maintain high standards of hospitality that guests will remember and rave about. The position also involves innovative revenue management through creative marketing and up-selling strategies aimed at maximizing room occupancy and hotel revenue.

Additionally, the Director of Front Office plays a critical role in emergency preparedness, holding necessary certifications and actively participating in daily reporting, decision-making processes, and Manager on Duty duties. This leadership position demands excellent communication, problem-solving, and multitasking abilities to efficiently manage complex issues and support hotel operations smoothly.

Ideal candidates will have significant leadership experience in front desk management, with a minimum of six years of progressive experience or a combination of formal education and related experience. Familiarity with specific brand standards, OnQ Property Management Systems, and certification relevant to hotel operations is highly preferred, along with experience managing large properties or holding director-level positions in hospitality.

The salary range for this role is competitive, between $115,000 and $125,000 annually, and the hotel offers a comprehensive benefits package after an initial probationary period. Benefits include medical, dental, and vision coverage, disability insurance, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. This position offers daily pay options and the opportunity to contribute to a premier resort that values outstanding guest service and operational excellence. Join Laguna Cliffs Marriott Resort & Spa and be part of a team dedicated to creating memorable guest experiences in an extraordinary coastal setting.