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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k
Job Description
Laguna Cliffs Marriott Resort & Spa is a prestigious hospitality establishment located in Dana Point, California. Nestled atop the picturesque cliffs overlooking the Pacific Ocean, this resort is renowned for its breathtaking ocean views and luxurious amenities. The property features two year-round heated swimming pools, including child-friendly zones, a full-service spa, a restaurant, and an indoor/outdoor lounge, along with convenient beach and harbor access just 1,500 feet away. The contemporary guest rooms are thoughtfully equipped with flat-screen TVs, Bluetooth-compatible Tivoli radios, coffee machines, and plush robes, with select rooms offering stunning ocean views.
This upscale resort is owned... Show More
This upscale resort is owned... Show More
Job Requirements
- At least 6 years progressive experience in front desk leadership
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Specific brand experience and OnQ PMS certification preferred
- Excellent communication skills
- Strong problem-solving abilities
- Proficient with Windows Operating Systems
- Able to multitask and meet deadlines
- Previous director level experience preferred
Job Qualifications
- At least 6 years progressive experience in front desk leadership
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Specific brand experience and OnQ PMS certification preferred
- Previous director level experience preferred
- Excellent communication skills
- Strong problem-solving and multitasking abilities
- Proficient with Windows Operating Systems
- Skilled in analyzing financial and data information
Job Duties
- Direct all front office operations including guest check-in and check-out
- Manage room inventory and uphold brand standards
- Oversee budgeting and policy enforcement to ensure profitability
- Coach, motivate, and supervise front office staff including recruiting and training new employees
- Monitor guest service trends and promptly resolve guest concerns
- Develop and implement marketing and up-selling strategies to maximize revenue
- Maintain emergency readiness, lead reporting and decision-making, and participate in Manager on Duty shifts
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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