Director of Front Office

White Lodging is a prominent developer and operator of a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the country’s most desirable cities. Recognized for its strong hospitality ethos, the company believes that in hospitality, as in life, the essence lies in how you make people feel. White Lodging’s commitment to excellence is evident in everything from its property management to guest services, ensuring high standards and an exceptional overall experience for both guests and associates. The organization prioritizes associate engagement, operational excellence, and guest satisfaction, fostering a workplace culture that values teamwork, inclusivity, and continuous growth. With a broad market presence encompassing multiple hotels in each region, White Lodging offers numerous opportunities for career development and advancement in the hospitality industry.

The role of Director of Front Office at JW Marriott Indianapolis is a critical leadership position within White Lodging’s portfolio. As Director, you will oversee the front office operations, including the front desk, PBX, bell services, and concierge functions to guarantee seamless and personalized guest service from arrival through departure. This hands-on role requires a dynamic leader who can manage and inspire a dedicated team, ensuring consistent adherence to brand standards and company policies. The Director of Front Office is responsible for driving key performance indicators related to guest satisfaction and operational financial performance. You will work closely with front office leadership to coach and develop team members through regular performance evaluations and targeted training programs. Collaboration with other departments will be essential to maintain alignment and deliver an optimal guest experience that reflects the JW Marriott brand’s luxury standards. The position demands a strong focus on problem-solving, communication, and multitasking within a fast-paced, full-service hotel environment. Expertise in hotel systems such as PMS and POS, along with a comprehensive understanding of front office procedures, will be vital to success in this role.

Joining White Lodging as the Director of Front Office offers significant benefits, including robust medical, dental, and vision insurance from day one, paid parental leave, and generous paid time off with rollover options. White Lodging supports its associates through leadership development opportunities, tuition reimbursement programs, and unique perks such as discounts on hotel rooms, dining, and entertainment across its various properties. The company embraces diversity and is committed to fostering an inclusive environment where all associates can thrive and contribute meaningfully to the brand’s mission. This opportunity at JW Marriott Indianapolis allows hospitality professionals to advance their careers while making a direct impact on guest experiences and hotel operations at a prestigious property within a respected hospitality group.