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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Job Description
White Lodging is a prominent developer and operator of a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the country’s most desirable cities. Recognized for its strong hospitality ethos, the company believes that in hospitality, as in life, the essence lies in how you make people feel. White Lodging’s commitment to excellence is evident in everything from its property management to guest services, ensuring high standards and an exceptional overall experience for both guests and associates. The organization prioritizes associate engagement, operational excellence, and guest satisfaction, fostering a workplace culture that values teamwork, inclusivity,... Show More
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in front office operations
- Strong interpersonal and communication skills
- Proficiency with hotel PMS and POS systems
- Ability to work flexible hours including weekends and holidays
- Exceptional problem-solving and organizational skills
Job Qualifications
- Previous front office leadership experience preferably in a full-service hotel environment
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction
- Ability to develop and motivate teams while managing multiple operational priorities
- Experience with hotel systems such as PMS and POS and strong understanding of front office procedures
- Proven ability to drive performance results and uphold hospitality standards
Job Duties
- Oversee front desk, PBX, bell, and concierge operations to ensure seamless guest service delivery
- Develop and implement department strategies that improve financial performance and guest satisfaction
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
- Collaborate with other departments to drive alignment and communication for an optimal guest experience
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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