Director of Front Office

White Lodging is a leading hospitality company known for developing and operating a diverse portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the most desirable cities across the United States. With a strong commitment to exceptional guest experiences, White Lodging has built a reputation for excellence by focusing on the emotional connection hospitality creates and the premium services it delivers. They operate within vibrant communities, offering guests and associates alike a welcoming environment where quality service, innovation, and a sense of pride intersect. The company’s ongoing growth and dedication to hospitality leadership make it one of the most respected employers in the hotel industry today.

As the Director of Front Office at White Lodging, you will hold a pivotal leadership role responsible for managing all aspects of the front office operations, including the front desk, PBX, bell services, and concierge teams. This role is crucial in ensuring seamless and memorable guest service from the initial check-in to final departure. You will craft and implement department strategies that both improve financial performance and elevate guest satisfaction. Leading by example, you will mentor and guide the front office leadership team through coaching, evaluations, and associate development initiatives.

This role requires a blend of operational expertise and people management capabilities to maintain brand standards and foster a positive workplace culture. The Director of Front Office will also collaborate cross-functionally with other departments to ensure smooth communication and a unified approach to guest service excellence. Monitoring service scores and acting proactively to implement corrective actions keeps the guest experience continually improving. Overall, this role demands a passionate leader who thrives in a full-service hotel environment and is committed to enhancing both team performance and guest engagement. With a strong emphasis on leadership development and associate satisfaction, White Lodging offers an environment where career growth and professional advancement are encouraged and supported.