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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career Development
Job Description
Terrible's is a dynamic and forward-thinking company dedicated to delivering exceptional customer experiences through its expansive network of convenience stores. Renowned for its commitment to quality, innovation, and operational excellence, Terrible's has built a strong reputation in the retail and food service industry. The company’s culture thrives on passion, dedication, and a belief in the work they do, fostering an environment where employees feel motivated and valued. This supportive atmosphere encourages collaboration and continuous improvement, positioning Terrible's as a preferred employer in the convenience store sector.
The Director of Food Service & Dispensed Beverages at Terrible's plays a pi... Show More
The Director of Food Service & Dispensed Beverages at Terrible's plays a pi... Show More
Job Requirements
- Bachelor’s degree in business, hospitality, culinary, marketing, or related field preferred
- 3-5 years of multi-unit leadership experience in convenience stores, QSR, grocery, or food/beverage retail
- strong knowledge of food safety, beverage brewing processes, and operational best practices
- proven success in managing P&L, budgets, COGS, and labor
- excellent communication, leadership, and analytical skills
- ability to travel regularly to store locations
Job Qualifications
- Bachelor’s degree in business, hospitality, culinary, marketing, or related field preferred
- 3-5 years of multi-unit leadership experience in convenience stores, QSR, grocery, or food/beverage retail
- strong knowledge of food safety, beverage brewing processes, and operational best practices
- proven success in managing P&L, budgets, COGS, and labor
- excellent communication, leadership, and analytical skills
- ability to travel regularly to store locations
Job Duties
- Develop and execute a comprehensive strategy for all food service and dispensed-beverage categories
- drive menu and beverage innovation based on consumer trends, competitive insights, and regional preferences
- lead long-term planning for equipment, technology, and new and existing store layouts to support program growth
- oversee all hot and cold food programs, bakery items, grab-and-go offerings, and made-to-order platforms
- manage all beverage categories including coffee, espresso, fountain drinks, teas, frozen beverages, specialty drinks, and seasonal offerings
- ensure consistent quality, recipe accuracy, and product presentation across all stores
- partner with marketing to develop promotions, limited time offers, and product launches
- create and maintain standard operating procedures for food preparation, beverage brewing, cleaning, safety, and merchandising
- provide training, tools, and support to store and district leaders to ensure flawless execution
- conduct regular store audits to monitor program execution, equipment condition, and food safety compliance
- support operations with troubleshooting, best practices, and continuous improvement initiatives
- develop and manage departmental budgets, including food and beverage cost controls, pricing strategy, and margin targets
- monitor category performance through KPIs such as sales, profitability, waste, cost of goods, labor, and customer experience metrics
- identify opportunities to reduce waste, improve efficiency, and optimize product mix
- lead forecasting for seasonal beverage programs and high-volume food categories
- ensure full compliance with all health and safety regulations, including HACCP, sanitation protocols, and allergen controls
- oversee training programs related to cleanliness, temperature logs, equipment operation, and safe handling procedures
- maintain up-to-date documentation for audits and regulatory inspections
- develop and manage vendor partnerships for ingredients, beverages, equipment, and packaging
- negotiate product costs, contracts, rebates, and service agreements
- collaborate with supply chain teams to ensure availability and timely delivery of all products
- oversee selection, testing, and rollout of food and beverage equipment across the chain
- build and mentor a high-performing team including regional food-service category managers and beverage specialists
- provide leadership, coaching, and performance management to drive accountability and excellence
- foster a culture of guest-first service, product quality, and operational consistency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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