Director of Food Service & Dispensed Beverages

Terrible's is a dynamic and forward-thinking company dedicated to delivering exceptional customer experiences through its expansive network of convenience stores. Renowned for its commitment to quality, innovation, and operational excellence, Terrible's has built a strong reputation in the retail and food service industry. The company’s culture thrives on passion, dedication, and a belief in the work they do, fostering an environment where employees feel motivated and valued. This supportive atmosphere encourages collaboration and continuous improvement, positioning Terrible's as a preferred employer in the convenience store sector.

The Director of Food Service & Dispensed Beverages at Terrible's plays a pivotal role in shaping the company’s prepared food and beverage offerings across all store locations. This leadership position requires a strategic visionary responsible for overseeing hot and cold food programs, grab-and-go products, and a wide variety of beverage categories including coffee, fountain drinks, and specialty seasonal beverages. The director’s mission is to ensure every product aligns with brand standards, delivers exceptional guest experiences, and contributes positively to the company’s financial goals. By driving innovation and maintaining rigorous operational standards, the Director influences menu development, pricing strategies, and promotional activities that keep Terrible's at the forefront of consumer trends and competitive differentiation.

Beyond strategic oversight, the role involves comprehensive program management encompassing quality control, recipe consistency, and product presentation. The director collaborates closely with marketing teams to execute product launches and limited-time offers that excite customers and boost sales. Operational excellence is central to this position, including creating and enforcing standard operating procedures for food preparation, beverage brewing, sanitation, and safety. The director also spearheads training initiatives to empower store and district leaders, ensuring consistent implementation of best practices and compliance with health regulations.

Financial stewardship is another critical component, with responsibilities including budget management, cost control, performance monitoring, and forecasting. The director utilizes key performance indicators such as profitability, waste reduction, labor efficiency, and customer satisfaction metrics to drive continuous improvement. Compliance with all health and safety regulations, including HACCP and allergen controls, is paramount, with the director overseeing documentation and training to maintain impeccable safety standards.

Vendor and supplier management is integral to this leadership role, involving negotiation of contracts, cost management, and partnership development to secure high-quality ingredients, beverages, equipment, and packaging. The director coordinates with supply chain operations to ensure timely and efficient product availability. Additionally, the position requires building and mentoring a high-performing team of regional managers and specialists, fostering a culture centered on guest-first service, product excellence, and operational consistency.

This full-time position offers a unique opportunity for an experienced food service leader who thrives in a fast-paced, growth-oriented environment. Candidates who are passionate about food and beverage innovation, operational leadership, and team development will find this role rewarding and challenging. Terrible's values individuals who bring enthusiasm, strategic foresight, and a collaborative spirit to their work, providing a platform for professional growth and impactful career progression in the retail food service industry.