Director of Food & Beverage Operations

The Carolina Hurricanes, a professional National Hockey League (NHL) team, and Lenovo Center, a premier sports and entertainment venue, are collaboratively seeking a highly skilled and passionate Director of Food & Beverage Operations. This position plays a crucial role in leading all guest-facing Food & Beverage activities within one of the most recognized venues that host thousands of guests during live sporting and entertainment events. The venue is well known for its commitment to delivering exceptional hospitality experiences across various service outlets including concessions, premium spaces, bars, catering services, and culinary operations.

The Carolina Hurricanes and Lenovo Center have built a reputation for excellence through their dedication to creating memorable events where hospitality is a top priority. Join a dynamic team focused on operational excellence, quality service, and guest satisfaction in a fast-paced, high-volume environment. This is an exciting opportunity for an experienced hospitality leader to make a significant impact on the guest experience at a major sports and entertainment venue that serves thousands of visitors annually.

As the Director of Food & Beverage Operations, you will be a senior on-site leader charged with setting the service tone, ensuring every guest interaction reflects the highest standards of quality, consistency, and warmth. Your role will involve overseeing all aspects of food and beverage delivery from concessions and bars to premium lounges and suites, including catering during live events. You will have the responsibility to lead, inspire, and develop multiple teams and operations managers while maintaining a culture focused on hospitality and professionalism.

In this role, staffing and workforce strategy are key components where you will align labor deployment with event size and guest expectations. Your financial acumen will be critical, as you will manage labor costs and operational budgets while coordinating with internal stakeholders and partners. Culinary quality and service timing are also pivotal, requiring collaboration with culinary leadership to maintain the highest standards. Operational safety, cleanliness, and service excellence are non-negotiable priorities under your leadership.

Furthermore, you will work cross-functionally with various departments such as Supply Chain, Finance, and Compliance to ensure smooth operations and continuous improvement. Using guest feedback and operational data, you will proactively identify challenges and implement solutions that enhance the overall venue experience. As the primary escalation point during events, you will ensure an efficient and responsive management approach that addresses real-time issues effectively.

The ideal candidate will bring a Bachelor’s degree in Hospitality, Business, or a related field (or equivalent experience) with over 10 years of leadership experience in high-volume food and beverage or hospitality operations. Experience managing multi-outlet operations, including concessions, premium clubs, and catering in sports, live entertainment, or large-scale venues is strongly preferred. You must have a strong service mindset coupled with the ability to lead teams through demanding, fast-paced event environments. Excellent communication, collaboration, and flexibility to work evenings, weekends, and holidays will be essential for success in this role.

The Carolina Hurricanes and Lenovo Center offer a unique opportunity to lead sizable operations that impact thousands of guests, fostering a workplace culture that values hospitality, operational excellence, and teamwork. As part of this organization, you will play a key role in shaping the guest experience at a premier sports and entertainment venue, contributing to memorable moments for fans and guests alike.

Hurricanes Holding, LLC reserves the right to modify this job description and expects employees to perform duties outside their usual scope if required. The company is an equal opportunity employer and celebrates diversity, ensuring all qualified candidates are considered without discrimination related to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.