Director of Food And Beverage

Raffles Boston is a prestigious luxury hotel located in the heart of Boston, Massachusetts, embodying a rich heritage and a commitment to unparalleled hospitality. The hotel is recognized as the North American flagship of the iconic Raffles brand, which was originally founded in Singapore in 1887. Raffles is renowned worldwide for setting high standards in gracious hospitality, cultural richness, and legendary service, making it a sought-after destination for discerning travelers. The Boston property uniquely marries timeless elegance with modern hotel craftsmanship, situated in one of the most historic and vibrant neighborhoods, Back Bay. The environment at Raffles Boston is diverse and inclusive, where employees are empowered to create meaningful guest experiences that forge lasting relationships. The core values of respect, integrity, belonging, and excellence guide the hotel’s operations, shaping each interaction to be thoughtful and memorable. This culture translates into an atmosphere where guests feel like family, returning again and again to experience authentic luxury.

The Director of Food & Beverage at Raffles Boston holds a critical leadership role, responsible for elevating the dining experience across the hotel’s numerous food and beverage outlets including restaurants, bars, room service, and banquet operations. Reporting directly to the Hotel Manager, this role commands strategic oversight and operational leadership to ensure superior service delivery and brand consistency throughout all F&B venues. The Director fosters a collaborative environment, steering a talented team to innovate and uphold the highest standards in luxury hospitality. This leadership position demands a dynamic, emotionally intelligent individual who can navigate the complexities of luxury dining operations while delivering memorable, personalized guest experiences.

The Director of Food & Beverage also interfaces closely with the Executive Committee, ownership, and other internal stakeholders to drive operational excellence and financial success. This includes developing and implementing strategic business objectives, managing budgets and forecasts, and utilizing guest feedback to optimize services and concepts. The role champions the brand’s vision with sophistication, creativity, and exceptional judgment, maintaining a strong presence across all venues and cultivating relationships that enhance guest engagement. Capital projects, renovations, and new concepts within F&B spaces are guided under the Director’s leadership, ensuring Raffles Boston remains at the forefront of luxury hospitality trends.

In addition, this role is pivotal in shaping the organizational culture within the food and beverage division. The Director nurtures talent development through mentoring, recruitment, and collaboration with People & Culture teams to foster high engagement, retention, and continuous learning. Maintaining compliance with rigorous health, safety, sanitation, and brand standards is paramount, reinforcing the hotel’s commitment to guest and employee wellbeing. The ability to balance creative innovation with operational discipline ensures that the hotel consistently achieves superior guest satisfaction and maintains its status as a leading luxury destination.

This is a full-time permanent position based in Boston, Massachusetts, offering a competitive annual salary in the range of USD 185,000 to USD 190,000, plus bonuses. The role offers an excellent opportunity to join a globally recognized luxury brand and make a significant impact in a vibrant and historic city. Alongside salary, employees receive comprehensive health benefits, access to discounted rates through the global Accor network, and opportunities for personalized career development within an extensive portfolio of brands. The Director of Food & Beverage at Raffles Boston is not merely a managerial position but a chance to lead a world-class culinary and hospitality experience that defines modern luxury with deep respect for tradition.