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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Annual incentive
Comprehensive benefits package
Training and development opportunities
Tuition Reimbursement
complimentary hotel stays
Complimentary dry cleaning
Complimentary employee meals
Job Description
Four Seasons is a globally recognized luxury hospitality company renowned for delivering exceptional guest experiences through a commitment to excellence, genuine hospitality, and a supportive work culture. Powered by passionate and dedicated team members, Four Seasons embodies a culture that inspires individuals to elevate their skills and contribute positively to both the guest experience and their own personal development. The company values integrity, respect, and teamwork, creating a welcoming environment where employees feel appreciated and motivated. With a presence in key destinations worldwide, Four Seasons offers not just jobs but careers, fostering growth and advancement within the luxury hotel and... Show More
Job Requirements
- College degree preferably in hospitality management, tourism, or business management, or equivalent experience
- Five to seven years of previous experience in luxury hotel or resort operations management positions, specifically in the Food & Beverage Division
- Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
- Experience in leading a diverse team of global talent
- Excellent personal presentation and interpersonal skills
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills
- Ability to operate computer equipment
- Excellent Excel and computer skills
- Solid interpersonal and relationship-building skills
- Ethical approach to business
- Ability to operate food and beverage operational systems
- Creativity and innovation
- Strong work ethic
- Willingness to work flexible schedules including evenings, weekends, and holidays
Job Qualifications
- College degree preferably in hospitality management, tourism, or business management, or equivalent experience
- Five to seven years of previous experience in luxury hotel/resort operations management positions, specifically in the Food & Beverage Division
- Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
- Experience in leading a diverse team of global talent
- Excellent personal presentation and interpersonal skills
- Strong leadership and interpersonal skills
- Excellent guest service and problem-resolution skills
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational skills and ability to operate computer equipment
- Excellent Excel and computer skills
- Solid interpersonal and relationship-building skills to work with cross-functional teams
- Ethical approach to influence outcomes and serve as a role model
- Ability to operate food and beverage operational systems
- Creativity and innovation with solid business acumen and a strong work ethic
Job Duties
- Provide leadership and management for the Food and Beverage Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and hotel
- Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
- Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation
- Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel
- Be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships
- Assist in preparing business forecasts
- Prepare annual budget for the division
- Work closely with the General Manager and Planning Committee to design an effective menu, wine lists, and amenity options while ensuring excellent product quality at an appropriate price point
- Work flexible schedule to accomplish all major responsibilities, including evenings, weekends, and holidays
- Monitor activities to ensure standards are met, staff is supported, and guest needs are met
- Suggest improvements to revenue, cost reduction, and increased guest satisfaction
- Ensure that Four Seasons Service and Culture standards are being met
- Lead and manage in a way that supports Four Seasons’ Brand and Philosophy
- Support and create programs and initiatives that encourage employee development, training, and career growth within the Food & Beverage Division
- Play an active role in the Planning Committee and engage in long-range planning for the hotel
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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