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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
West Lake Country Club is a prominent and inviting community dedicated to providing an exceptional lifestyle that caters to members of all ages. Focused on fostering a fun, active, and engaged membership, the club offers a wide array of amenities and recreational activities that include a beautiful 18-hole golf course, a state-of-the-art fitness facility open 24 hours a day, 10 well-maintained tennis courts, and 4 pickleball courts. Beyond athletics, the club is renowned for its vibrant social scene, featuring numerous special events, kid-friendly activities, and exceptional dining experiences that enhance community bonds and provide an inclusive atmosphere for all members.Show More
Job Requirements
- ba/bs in club/hospitality management, business, or related field preferred
- experience with payroll cost controls
- knowledge of microsoft word/excel
- familiarity with northstar or other similar club pos systems
- food safety certification required
- alcoholic beverage certification required
- demonstrated leadership ability
- experience in employee management
- strong organizational skills
- ability to manage hiring, training, discipline, and termination processes
- communication skills across diverse staff
- problem-solving skills
- ability to handle member and guest relations professionally
- must be able to sit for prolonged periods
- ability to lift up to 10 pounds occasionally
- adherence to safety and sanitation standards
Job Qualifications
- ba/bs in club/hospitality management, business, or related field preferred
- experience with payroll cost controls
- experience with microsoft word/excel
- experience with northstar or other similar club pos systems
- possess food safety certification
- possess alcoholic beverage certification
- demonstrated ability to be a team leader
- demonstrated ability to manage employees
- ability to handle members/guests in a diplomatic, constructive, and professional manner
- exceptional organizational skills
- high internal standards of quality and service
- ability to effectively hire, train, motivate, discipline, and terminate employees
- ability to read and interpret documents and write routine reports and correspondence
- ability to communicate effectively with staff of diverse backgrounds, cultures, and education levels
- proven ability to diagnose problems and respond to complaints
- ability to increase food and beverage efficiencies
- excellent listening skills
- oral communication skills
- positive interpersonal skills
Job Duties
- Direct and manage daily operations and ensure that the clubs high standards of service and quality are met or exceeded
- be knowledgeable of and comply, at all times, with the clubs standards, policies, and regulations to encourage safe and efficient operations
- interview, hire, and train employees when necessary
- ensure managers and staff roles and expectations are clearly defined and encourage high morale amongst staff
- coach, counsel, motivate, discipline, and hold managers and staff accountable when necessary
- monitor performance regularly
- terminate employees when necessary
- assure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
- oversee scheduling of departments and monitor employee records to minimize overtime and keep labor costs within budget
- audit and approve biweekly payroll
- assist in planning and approving external and internal marketing and sales promotion activities for department outlets and special club events
- work with the corporate team to develop and execute operational strategies
- establish quantity and quality output standards for staff in all positions within the departments
- develop and implement financial strategies by anticipating requirements, trends, and variances
- develop budgets and action plans and take corrective action when necessary to ensure budgeted goals are attained
- manage the ordering of all purchases including food, beverages, supplies, wine, beer, liquor, sanitation, equipment, etc.
- inspect supplies, equipment, cleanliness, and organization of areas to ensure efficiency, organization, safety, sanitation, and cleanliness standards
- responsible for equipment, maintenance schedules, and arranging for repairs
- assist in service when necessary
- expedite when needed
- approve all product invoices before submitting them to the accounting department
- maintain records of special events, house counts, food covers, and daily business volumes
- oversee and monitor monthly physical inventory for timeliness and accuracy to maximize usage and minimize waste and breakage
- maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of food and beverage preparation, service standards, and procedures
- monitor and ensure alcoholic beverage and other regulatory requirements are met
- develop departmental objectives, budgets, policies, procedures, and strategies and meet or exceed specified goals
- utilize computer programs to analyze forecast, cost, and revenue reports and decisions based on that information to ensure maximizing of profits
- implement and monitor sanitation and cleaning schedules
- greet members and guests and oversee actual service on a routine and random basis
- serve as a member of the clubs management team and provide necessary reporting to department managers, general manager, controller, and corporate staff
- maintain communication with senior managers to review operational and financial goals and inform them of any problems or unusual matters of significance
- work closely with department leaders to ensure goals and objectives are continuously met or exceeded
- monitor market trends and stay abreast of changes to remain relevant in the industry
- attend staff meetings
- perform other duties as assigned by management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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