Director of Food & Beverage

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

West Lake Country Club is a prominent and inviting community dedicated to providing an exceptional lifestyle that caters to members of all ages. Focused on fostering a fun, active, and engaged membership, the club offers a wide array of amenities and recreational activities that include a beautiful 18-hole golf course, a state-of-the-art fitness facility open 24 hours a day, 10 well-maintained tennis courts, and 4 pickleball courts. Beyond athletics, the club is renowned for its vibrant social scene, featuring numerous special events, kid-friendly activities, and exceptional dining experiences that enhance community bonds and provide an inclusive atmosphere for all members.

The Director of Food & Beverage plays a critical leadership role at West Lake Country Club, overseeing all food and beverage operations to ensure the delivery of unparalleled service, high-quality products, and utmost member satisfaction. This leadership position encompasses strategic planning, financial oversight, safety compliance, and operational excellence across various venues including restaurants, banquet halls, and catering services. The individual in this role is entrusted with recruiting, hiring, training, and supervising staff, establishing and monitoring departmental budgets, and maximizing profitability through meticulous cost and labor control. The Director fosters a positive and collaborative work environment while motivating staff towards achieving the club's standards of excellence.

This role requires a hands-on management style, with the Director actively involved in daily operations rather than being confined to office duties. They are accountable for maintaining the highest standards of cleanliness, efficiency, and safety, regularly inspecting all aspects of food and beverage preparation and service. Beyond internal management, the Director works closely with the corporate team to craft and implement operational strategies and marketing initiatives designed to meet and exceed the expectations of club members and guests.

The position demands an individual with strong leadership capabilities, excellent organizational skills, and a commitment to quality and service. Candidates should be experienced in managing cash flow, payroll, purchasing, and inventory control while maintaining compliance with all regulatory requirements including food safety and alcoholic beverage laws. Successful execution of these responsibilities directly contributes to the club’s reputation and business success.

By joining West Lake Country Club, the Director of Food & Beverage becomes an integral part of a well-established institution known for its welcoming environment and dedication to excellence. The club values diversity and inclusivity, offering equal employment opportunities and accommodations to support employees with disabilities. This role is essential for sustaining and elevating the club’s distinguished food and beverage service, ensuring that every member's visit is memorable.

Job Requirements

ba/bs in club/hospitality management, business, or related field preferred
experience with payroll cost controls
knowledge of microsoft word/excel
familiarity with northstar or other similar club pos systems
food safety certification required
alcoholic beverage certification required
demonstrated leadership ability
experience in employee management
strong organizational skills
ability to manage hiring, training, discipline, and termination processes
communication skills across diverse staff
problem-solving skills
ability to handle member and guest relations professionally
must be able to sit for prolonged periods
ability to lift up to 10 pounds occasionally
adherence to safety and sanitation standards

Job Qualifications

ba/bs in club/hospitality management, business, or related field preferred
experience with payroll cost controls
experience with microsoft word/excel
experience with northstar or other similar club pos systems
possess food safety certification
possess alcoholic beverage certification
demonstrated ability to be a team leader
demonstrated ability to manage employees
ability to handle members/guests in a diplomatic, constructive, and professional manner
exceptional organizational skills
high internal standards of quality and service
ability to effectively hire, train, motivate, discipline, and terminate employees
ability to read and interpret documents and write routine reports and correspondence
ability to communicate effectively with staff of diverse backgrounds, cultures, and education levels
proven ability to diagnose problems and respond to complaints
ability to increase food and beverage efficiencies
excellent listening skills
oral communication skills
positive interpersonal skills

Job Duties

Direct and manage daily operations and ensure that the clubs high standards of service and quality are met or exceeded
be knowledgeable of and comply, at all times, with the clubs standards, policies, and regulations to encourage safe and efficient operations
interview, hire, and train employees when necessary
ensure managers and staff roles and expectations are clearly defined and encourage high morale amongst staff
coach, counsel, motivate, discipline, and hold managers and staff accountable when necessary
monitor performance regularly
terminate employees when necessary
assure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented
oversee scheduling of departments and monitor employee records to minimize overtime and keep labor costs within budget
audit and approve biweekly payroll
assist in planning and approving external and internal marketing and sales promotion activities for department outlets and special club events
work with the corporate team to develop and execute operational strategies
establish quantity and quality output standards for staff in all positions within the departments
develop and implement financial strategies by anticipating requirements, trends, and variances
develop budgets and action plans and take corrective action when necessary to ensure budgeted goals are attained
manage the ordering of all purchases including food, beverages, supplies, wine, beer, liquor, sanitation, equipment, etc.
inspect supplies, equipment, cleanliness, and organization of areas to ensure efficiency, organization, safety, sanitation, and cleanliness standards
responsible for equipment, maintenance schedules, and arranging for repairs
assist in service when necessary
expedite when needed
approve all product invoices before submitting them to the accounting department
maintain records of special events, house counts, food covers, and daily business volumes
oversee and monitor monthly physical inventory for timeliness and accuracy to maximize usage and minimize waste and breakage
maintain a safe, secure, and healthy work environment by establishing, following, and enforcing sanitation and quality of food and beverage preparation, service standards, and procedures
monitor and ensure alcoholic beverage and other regulatory requirements are met
develop departmental objectives, budgets, policies, procedures, and strategies and meet or exceed specified goals
utilize computer programs to analyze forecast, cost, and revenue reports and decisions based on that information to ensure maximizing of profits
implement and monitor sanitation and cleaning schedules
greet members and guests and oversee actual service on a routine and random basis
serve as a member of the clubs management team and provide necessary reporting to department managers, general manager, controller, and corporate staff
maintain communication with senior managers to review operational and financial goals and inform them of any problems or unusual matters of significance
work closely with department leaders to ensure goals and objectives are continuously met or exceeded
monitor market trends and stay abreast of changes to remain relevant in the industry
attend staff meetings
perform other duties as assigned by management