Director of Events | Full-Time | Cross Insurance Arena

Portland, ME, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $68,500.00 - $78,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

bonus eligibility

Job Description

The hiring establishment is a reputable venue management company specializing in hosting large-scale events at arenas, stadiums, convention centers, and other multi-purpose public assembly facilities. Known for delivering outstanding service and creating memorable experiences, this company prides itself on maintaining a high standard of event execution and customer satisfaction. Employing a team of dedicated professionals, the organization emphasizes quality, efficiency, and innovation in event services. Through collaborative efforts, they ensure every event is seamless from planning to execution, contributing to the venue’s strong reputation and repeat clientele.

The Director of Events position plays a crucial leadership role within this company. This full-time role comes with an annual salary range of $68,500 to $78,500 and offers bonus eligibility, recognizing performance and contributions to the organizations success. Additionally, the role includes comprehensive benefits such as health, dental, and vision insurance, participation in a 401(k) savings plan with company matching, and paid time off including vacation, sick days, and 11 holidays.

As Director of Events, you will lead and oversee the entire lifecycle of events hosted at the facility, ensuring the highest quality of service that guarantees customer satisfaction and repeat bookings. You will manage multiple teams responsible for event coordination, technical support, food and beverage services, security, and facility compliance. Supporting the General Manager, you will provide strategic input and hands-on leadership to enhance operational performance and meet departmental goals. Your responsibilities will include budgeting, staffing, training, client interaction, and quality control.

This role requires an experienced professional capable of directing complex event operations in a dynamic environment. You will work closely with promoters, exhibitors, and venue staff to coordinate logistics, anticipate challenges, and develop effective solutions. Your ability to motivate and lead staff, control budgets, and ensure regulatory compliance will be crucial to your success. You will also monitor event execution, respond to public concerns, and continuously seek ways to improve efficiency and service quality.

This is an exciting opportunity for a seasoned event management leader eager to make a significant impact on a well-established venue management company. If you thrive in a fast-paced, client-focused atmosphere and have a passion for delivering seamless events, this position offers a rewarding career path with competitive compensation and ample benefits.

Job Requirements

Bachelor’s degree or higher
minimum of 5-7 years of experience in event management
prior management experience
strong knowledge of customer service practices
expertise in crowd control procedures
ability to manage budgets and analyze financial data
familiarity with Union Labor contracts and operational protocols
capability to settle event-related accounts

Job Qualifications

Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
previous management experience required
bachelor’s degree or better from an accredited college or university
knowledge of customer service practices
knowledge of crowd control
ability to prepare, track, control and analyze budgets
working knowledge of Union Labor contracts and show calls
experience settling events

Job Duties

Oversee event management activities for all facility events
direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
recruit, interview, select, train, motivate and evaluate Event Managers
provide or coordinate staff training
work with employees to correct deficiencies
implement discipline and termination procedures
exercise direct supervision over Event Managers, Event Coordinators and Event Staff
prepare departmental annual budget
recommend capital improvements
control and monitor departmental expenditures
assist in preparation of estimated revenues for facility budget
consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
prepare work orders and cost-estimates accordingly
inspect facilities to ensure they are being maintained properly for events
develop crowd management and event staffing plans and supervise event staff during events
ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
review and approve final billing to facility users prior to settlement or release of invoice
work closely with the general public by monitoring services provided and addressing complaints in a timely manner
demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
conduct planning and operational meetings as required to ensure smooth coordination of event activities
track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
prepare and present regular staff reports and other related correspondence
work with other department directors in a variety of tasks
conduct a variety of industry operational studies
recommend modifications to service delivery methods and operational policies and procedures as appropriate
interpret and apply all relevant federal, state and local regulations
routinely serve as Manager on Duty