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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,500.00 - $78,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
The hiring establishment is a reputable venue management company specializing in hosting large-scale events at arenas, stadiums, convention centers, and other multi-purpose public assembly facilities. Known for delivering outstanding service and creating memorable experiences, this company prides itself on maintaining a high standard of event execution and customer satisfaction. Employing a team of dedicated professionals, the organization emphasizes quality, efficiency, and innovation in event services. Through collaborative efforts, they ensure every event is seamless from planning to execution, contributing to the venue’s strong reputation and repeat clientele.
The Director of Events position plays a crucial leadership role within this ... Show More
The Director of Events position plays a crucial leadership role within this ... Show More
Job Requirements
- Bachelor’s degree or higher
- minimum of 5-7 years of experience in event management
- prior management experience
- strong knowledge of customer service practices
- expertise in crowd control procedures
- ability to manage budgets and analyze financial data
- familiarity with Union Labor contracts and operational protocols
- capability to settle event-related accounts
Job Qualifications
- Minimum of 5-7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
- previous management experience required
- bachelor’s degree or better from an accredited college or university
- knowledge of customer service practices
- knowledge of crowd control
- ability to prepare, track, control and analyze budgets
- working knowledge of Union Labor contracts and show calls
- experience settling events
Job Duties
- Oversee event management activities for all facility events
- direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
- recruit, interview, select, train, motivate and evaluate Event Managers
- provide or coordinate staff training
- work with employees to correct deficiencies
- implement discipline and termination procedures
- exercise direct supervision over Event Managers, Event Coordinators and Event Staff
- prepare departmental annual budget
- recommend capital improvements
- control and monitor departmental expenditures
- assist in preparation of estimated revenues for facility budget
- consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas
- prepare work orders and cost-estimates accordingly
- inspect facilities to ensure they are being maintained properly for events
- develop crowd management and event staffing plans and supervise event staff during events
- ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
- review and approve final billing to facility users prior to settlement or release of invoice
- work closely with the general public by monitoring services provided and addressing complaints in a timely manner
- demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- conduct planning and operational meetings as required to ensure smooth coordination of event activities
- track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
- manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
- prepare and present regular staff reports and other related correspondence
- work with other department directors in a variety of tasks
- conduct a variety of industry operational studies
- recommend modifications to service delivery methods and operational policies and procedures as appropriate
- interpret and apply all relevant federal, state and local regulations
- routinely serve as Manager on Duty
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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