Director of Events

This position is for a leadership role within the Event Services Department of a hospitality property, specifically a hotel that is focused on delivering exceptional catering, conference, and banquet services. The company is dedicated to fostering a culture of dynamic selling skills combined with a keen sense of customer urgency, enabling the business to meet financial objectives while surpassing guest expectations. The hotel environment is fast-paced and customer-focused, requiring a manager who can inspire and guide their team with innovation and leadership, ensuring the continuous improvement of departmental processes and performances.

The role leads the Event Services Department with responsibilities ranging from the oversight of day-to-day operations to strategic planning and business development. This leader manages and motivates a team, conducting hiring, training, performance appraisals, and disciplinary actions in alignment with organizational policies and relevant labor laws. Actively seeking new business opportunities, the role requires an individual skilled in prospecting, networking, and penetrating key business segments relevant to catering and conferences. The manager works closely with customers to guarantee detailed and accurate event arrangements, ensuring thorough communication with all involved parties.

In addition to operational and team leadership, the position involves budget preparation, expense control, and profitability maximization through data analysis and strategic decisions. High standards of guest satisfaction and service excellence are maintained by working cross-departmentally to meet or exceed expectations and swiftly resolve any guest concerns. The role demands adherence to safety protocols, including the use of personal protective equipment and compliance with hazardous material regulations, emphasizing a safe and professional working environment.

Ideal candidates will possess solid knowledge of catering management, luxury hotel service standards, and guest relations. They must demonstrate strong sales and negotiation skills, be proficient with MS Office programs, and capable of multitasking in a high-pressure environment. The role requires excellent communication, presentation, and interpersonal skills, coupled with the ability to interpret complex information and guide team members effectively. Flexibility in work schedule to meet business needs, including weekends, holidays, and alternate shifts, is essential, as is maintaining a clean and professional appearance while performing duties that range from administrative tasks to physical activity involving event set-ups.

Overall, this opportunity is suited for experienced hospitality professionals aspiring to lead a dynamic event services team to achieve outstanding business results while cultivating an innovative and customer-centric departmental culture.