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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $120,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Safety equipment provided
Job Description
This position is for a leadership role within the Event Services Department of a hospitality property, specifically a hotel that is focused on delivering exceptional catering, conference, and banquet services. The company is dedicated to fostering a culture of dynamic selling skills combined with a keen sense of customer urgency, enabling the business to meet financial objectives while surpassing guest expectations. The hotel environment is fast-paced and customer-focused, requiring a manager who can inspire and guide their team with innovation and leadership, ensuring the continuous improvement of departmental processes and performances.
The role leads the Event Services Department with responsibil... Show More
The role leads the Event Services Department with responsibil... Show More
Job Requirements
- High school diploma or GED
- Five or more years of relevant experience in catering or related fields
- Two years supervisory or management experience preferred
- Ability to lead and train staff
- Strong computer skills including MS Office
- Excellent verbal and written communication skills
- Ability to work flexible schedules including weekends, holidays and alternate shifts
- Must wear slip-resistant shoes and follow safety protocols
- Ability to handle physical demands of the job including lifting up to 50 pounds
- Ability to maintain a professional appearance and demeanor
- Ability to work in both indoor and outdoor environments including exposure to heat, noise and odors
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- Bachelor’s degree in Hospitality Management desired
- Five or more years of related and progressive Catering, Conference/Event Services, Banquet, Culinary, or similar experience
- Two years supervisory or managerial experience preferred
- Solid knowledge of catering management, luxury hotel service standards, guest relations and etiquette
- Strong sales and negotiation skills
- Proficient in MS Office applications and ability to use hotel telephone and computer systems
- Strong communication and interpersonal skills
- Ability to multitask and solve practical problems
- Ability to read and interpret business documents and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to speak, read, write and understand English
Job Duties
- Provides guidance and direction to ensure overall departmental success
- Manages subordinate Event Services staff including hiring, training, appraising, rewarding, and disciplining
- Actively solicits new business opportunities through prospecting and networking
- Creates and maintains banquet event orders (BEO) ensuring event accuracy and client communication
- Participates in hiring process and management training following Human Resources policies
- Prepares and manages annual budgets, controls expenses, and maximizes profitability using data analysis
- Ensures exceptional guest service by communicating across departments and handling guest concerns promptly
- Enforces safety policies including wearing required PPE and reporting hazards
- Makes merit decisions within budget guidelines
- Approves leave and time away per company policies
- Responds to guest inquiries and coordinates special requests
- Resolves guest complaints or escalates to management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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