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Director of Event Technology II, Venues- Wyndham Grand Clearwater Beach
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,643.00 - $76,235.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading company specializing in event technology solutions, dedicated to delivering exceptional audio-visual services and support to a diverse range of events, including conferences, meetings, and live performances. Known for its commitment to innovation and excellence, Encore operates within hotel and convention center environments, providing cutting-edge equipment and expert technical support to ensure successful event execution. The company fosters a welcoming culture that values inclusivity, diversity, and continuous professional development. Employees benefit from competitive compensation and a collaborative work environment dedicated to high performance and accountability.
The Director, Event Technology II (DET II) plays a pi... Show More
The Director, Event Technology II (DET II) plays a pi... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software and programs including the internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver’s license is required for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations/supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver’s license for team members who may operate company vehicles
Job Duties
- Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
- Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
- Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time
- Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
- Complete the sales forecast at home location, ensuring accuracy and timely submission
- Participate in business review presentations as needed in collaboration with regional management
- Review and manage location P&L and develop action plans to address deficiencies or grow the business
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes
- Assist on the floor as needed
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards
- Anticipate equipment challenges and changes in a timely and professional manner
- Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment
- Efficiently share labor and equipment within the local market
- Attend all operational venue meetings such as daily stand-up meetings with venue operations staff
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers including upsell and cross-sell opportunities
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
- Prepare and present quotes and proposals in a timely manner to customers
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
- Collaborate with vendors and other departments/divisions of the company to capture and service events
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines
- Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges
- Ensure all customer information is up to date and accurate in the Customer Relationship Management system at all times
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports to senior management related to performance, pipeline, forecasting, etc.
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions
- Oversee personnel to assist with event execution
- Exceed expectations and needs of internal and external customers
- Meet with guests on site to confirm that their needs are met and equipment setup is accurate and working properly
- Monitor small to medium size events and check in on customers throughout the day
- Enforce guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
- Understand and oversee the technical aspects of the job and apply troubleshooting and problem-solving skills
- Utilize company computer systems effectively
- Act as on-site technical expert as needed for events
- Assist on the floor with operations as needed
- Promote a culture of high performance, accountability and continuous improvement
- Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development
- Manage human resources activities including selection, performance management and learning
- Provide focused coaching to develop team members’ skills
- Train employees on standards for service and equipment, and proper use of company computer systems
- Recommend team members for training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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