Director of Event Technology II, Venues- Wyndham Grand Clearwater Beach
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,643.00 - $76,235.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading company specializing in event technology solutions, dedicated to delivering exceptional audio-visual services and support to a diverse range of events, including conferences, meetings, and live performances. Known for its commitment to innovation and excellence, Encore operates within hotel and convention center environments, providing cutting-edge equipment and expert technical support to ensure successful event execution. The company fosters a welcoming culture that values inclusivity, diversity, and continuous professional development. Employees benefit from competitive compensation and a collaborative work environment dedicated to high performance and accountability.
The Director, Event Technology II (DET II) plays a pivotal role in driving the financial and operational success of assigned Encore locations, managing revenues ranging from $900,000 to $3.75 million. Reporting to the Area Director or Regional Vice President of Venues, the DET II is responsible for overseeing the full spectrum of event technology services. This includes financial management, operations, sales, customer service, technical oversight, and team leadership. The role demands a strategic mindset and strong organizational skills to ensure maximum profitability and client satisfaction.
As a key leader, the DET II ensures that all equipment and services are delivered on time, functioning flawlessly, and conforming to brand standards. The position requires active participation in floor operations, including scheduling, setup, and troubleshooting, to maintain seamless event execution. Financial duties encompass managing labor costs, equipment sub-rentals, and invoicing, along with preparing accurate sales forecasts and business reviews. The DET II collaborates closely with regional sales leadership to develop effective strategies that maximize revenue through upselling and cross-selling opportunities.
Customer experience is paramount, and the DET II cultivates strong relationships with venue staff and clients, ensuring that event needs are met with world-class service and professionalism. The role involves direct interaction with customers on-site, overseeing personnel who assist with event execution, and consistently monitoring event quality. Strong communication within the team and with venue partners is critical to align operations with company standards and client expectations.
Technically, the DET II serves as an expert resource, using advanced troubleshooting skills to resolve equipment and software issues promptly. This expertise supports smooth event flow and reinforces the company’s reputation for reliability. Additionally, the DET II champions a culture of continuous improvement and development by managing staff performance, facilitating training, and encouraging accountability. The role requires balancing operational demands with people development to build a high-performing, motivated team.
This full-time role offers a salary range between $58,643 and $76,235, commensurate with qualifications, experience, and location. Additional compensation opportunities such as overtime, bonuses, or incentives may also apply. Encore prioritizes providing comprehensive benefits and fostering an inclusive workplace where every team member is valued for their unique contributions. This position is ideal for candidates with strong leadership skills, technical proficiency, and a passion for delivering exceptional service in dynamic event environments.
The Director, Event Technology II (DET II) plays a pivotal role in driving the financial and operational success of assigned Encore locations, managing revenues ranging from $900,000 to $3.75 million. Reporting to the Area Director or Regional Vice President of Venues, the DET II is responsible for overseeing the full spectrum of event technology services. This includes financial management, operations, sales, customer service, technical oversight, and team leadership. The role demands a strategic mindset and strong organizational skills to ensure maximum profitability and client satisfaction.
As a key leader, the DET II ensures that all equipment and services are delivered on time, functioning flawlessly, and conforming to brand standards. The position requires active participation in floor operations, including scheduling, setup, and troubleshooting, to maintain seamless event execution. Financial duties encompass managing labor costs, equipment sub-rentals, and invoicing, along with preparing accurate sales forecasts and business reviews. The DET II collaborates closely with regional sales leadership to develop effective strategies that maximize revenue through upselling and cross-selling opportunities.
Customer experience is paramount, and the DET II cultivates strong relationships with venue staff and clients, ensuring that event needs are met with world-class service and professionalism. The role involves direct interaction with customers on-site, overseeing personnel who assist with event execution, and consistently monitoring event quality. Strong communication within the team and with venue partners is critical to align operations with company standards and client expectations.
Technically, the DET II serves as an expert resource, using advanced troubleshooting skills to resolve equipment and software issues promptly. This expertise supports smooth event flow and reinforces the company’s reputation for reliability. Additionally, the DET II champions a culture of continuous improvement and development by managing staff performance, facilitating training, and encouraging accountability. The role requires balancing operational demands with people development to build a high-performing, motivated team.
This full-time role offers a salary range between $58,643 and $76,235, commensurate with qualifications, experience, and location. Additional compensation opportunities such as overtime, bonuses, or incentives may also apply. Encore prioritizes providing comprehensive benefits and fostering an inclusive workplace where every team member is valued for their unique contributions. This position is ideal for candidates with strong leadership skills, technical proficiency, and a passion for delivering exceptional service in dynamic event environments.
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations or supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Proficiency with computer hardware
- Proficiency with computer software and programs including the internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver’s license is required for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 2+ years of operations/supervisory experience
- 3+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- Valid driver’s license for team members who may operate company vehicles
Job Duties
- Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
- Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
- Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time
- Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients
- Complete the sales forecast at home location, ensuring accuracy and timely submission
- Participate in business review presentations as needed in collaboration with regional management
- Review and manage location P&L and develop action plans to address deficiencies or grow the business
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes
- Assist on the floor as needed
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards
- Anticipate equipment challenges and changes in a timely and professional manner
- Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment
- Efficiently share labor and equipment within the local market
- Attend all operational venue meetings such as daily stand-up meetings with venue operations staff
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers including upsell and cross-sell opportunities
- Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges
- Prepare and present quotes and proposals in a timely manner to customers
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
- Collaborate with vendors and other departments/divisions of the company to capture and service events
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines
- Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges
- Ensure all customer information is up to date and accurate in the Customer Relationship Management system at all times
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports to senior management related to performance, pipeline, forecasting, etc.
- Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions
- Oversee personnel to assist with event execution
- Exceed expectations and needs of internal and external customers
- Meet with guests on site to confirm that their needs are met and equipment setup is accurate and working properly
- Monitor small to medium size events and check in on customers throughout the day
- Enforce guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
- Understand and oversee the technical aspects of the job and apply troubleshooting and problem-solving skills
- Utilize company computer systems effectively
- Act as on-site technical expert as needed for events
- Assist on the floor with operations as needed
- Promote a culture of high performance, accountability and continuous improvement
- Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development
- Manage human resources activities including selection, performance management and learning
- Provide focused coaching to develop team members’ skills
- Train employees on standards for service and equipment, and proper use of company computer systems
- Recommend team members for training opportunities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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