Director of Event Technology I- Wyndham Atlanta Buckhead

Encore is a premier event services company specializing in providing high-quality audio visual and event technology solutions for various venues including hotels and convention centers. With a strong commitment to delivering unparalleled customer service, Encore serves a diverse clientele by supporting events with cutting-edge technology and expert personnel. The company fosters a collaborative environment that emphasizes continuous improvement, high performance, and accountability, aimed at enhancing the overall event experience for clients and venue partners alike. Encore values inclusivity and belonging, ensuring that every team member’s unique strengths and differences are celebrated within its welcoming culture. The company offers competitive salaries and comprehensive benefits to support the well-being and development of its employees globally.

The Director, Event Technology (DET) role at Encore is a salaried, non-exempt position focused on managing and growing the revenue and profitability of one or more assigned locations with venue revenues ranging from $450,000 to $900,000. Reporting to higher management such as an Area Director, Venues, Regional Director, or RVP, Venues, the Director will lead a small team of fewer than two full-time employees, ensuring that world-class service levels are consistently met or exceeded. This leadership position entails cultivating and maintaining strong relationships with key venue personnel and clients, acting as a primary point of escalation during events and troubleshooting technical challenges whenever they arise.

The Director oversees all operational aspects of event technology, including daily scheduling, equipment setup, usage, and strike procedures. Utilizing deep knowledge of live audio visual equipment and software, the DET ensures all technical resources are delivered efficiently, on time, and to client specifications. Financial management is a significant component of the role, requiring the Director to drive profitability by managing labor, equipment sub-rentals, and other costs in compliance with company policies. The position necessitates skillful use of operational and financial reporting tools, billing systems, and sales forecasting to support business growth and sustain strong client partnerships.

In addition to operational and financial responsibilities, the Director plays a pivotal role in sales management by identifying upsell and cross-sell opportunities and delivering compelling proposals and presentations that clarify Encore’s value proposition. Strong collaboration with vendors, internal departments, and venue sales leadership is essential to optimize the customer event experience and secure contract renewals. The Director also embodies Encore’s core values by promoting a culture of high performance, accountability, continuous learning, diversity, equity, and inclusion.

The physical demands of the role involve extended periods of standing, walking, stooping, kneeling, bending, and lifting loads up to 100 pounds occasionally. Events may require the Director to work irregular hours, including evenings, weekends, and holidays, often in dynamic hotel or convention center environments with varying noise levels and exposure to outdoor elements such as dust and sand. Appearance standards consistent with Encore’s guidelines and venue expectations must be maintained at all times. Overall, the Director, Event Technology is a crucial leader who ensures exceptional event service delivery while driving business success at the venue level.