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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,304.00 - $56,296.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus potential
Career Development
Job Description
Encore is a leading provider of event technology and production services, renowned for delivering exceptional audio-visual and event solutions to a diverse range of clients in the hospitality and entertainment industries. Operating primarily within hotels, convention centers, and various event venues, Encore has established itself as an innovative and customer-focused company dedicated to creating memorable experiences through state-of-the-art technology and unparalleled service. With a presence in multiple locations, Encore supports a dynamic team environment that values collaboration, continuous learning, and a client-centric approach.
The role of Director, Event Technology (SNE) at Encore is a critical leadership position responsible for o... Show More
The role of Director, Event Technology (SNE) at Encore is a critical leadership position responsible for o... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environments
- must be able to successfully complete Level 3 Skills training
- proficiency with computer hardware
- proficiency with computer software and programs including Microsoft Office and the Internet
- effective leadership abilities and customer satisfaction focus
- valid driver’s license for company vehicle operation
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environments
- ability to complete Level 3 Skills training
- proficiency with computer hardware
- proficiency with software including Microsoft Office and Internet
- effective leadership and customer satisfaction focus
- valid driver’s license if operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- service events and act as a point of escalation when needed
- identify key issues and decision makers for contract renewal and leverage internal resources
- consult with Venue Sales Leadership on sales strategies
- participate in business review presentations
- manage an efficient and profitable operation focusing on revenue maximization and cost control
- achieve financial goals by managing labor, equipment sub-rentals, and costs
- utilize operational and financial reports for accurate forecasting and reporting
- coordinate invoicing and ensure timely client billing approval
- complete sales forecasts accurately and on time
- manage location profit and loss and develop action plans
- confirm venue partners process payments timely
- direct daily floor operations including scheduling and equipment setup and strike
- ensure timely delivery and proper function of equipment and services
- anticipate equipment challenges proactively
- maintain inventory control and safety standards
- share labor and equipment efficiently within the local market
- attend operational venue meetings
- apply advanced troubleshooting and problem solving for equipment and software issues
- utilize company computer systems effectively
- act as solo on-site technician if needed
- create strategies to maximize event revenue including upsell and cross-sell
- prepare and deliver presentations and proposals
- attend site visits and planning meetings
- collaborate with vendors and company departments
- understand event cost structures for profitable solutions
- maintain updated customer information in CRM
- stay informed on new products and technologies
- present performance reports to senior management
- cultivate customer relationships and exceed service expectations
- oversee personnel assisting with event execution
- meet guests on site to ensure needs and equipment setup are met
- monitor venue and check on customers periodically
- uphold professional appearance and standards
- promote a culture of high performance, accountability, and continuous improvement
- manage staffing, performance, and development of team members
- conduct coaching and training on Encore standards and systems
- implement diversity, equity, and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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