Director of Event Technology I- Cape Coral Market

Encore is a leading global provider of event technology services, specializing in delivering innovative audiovisual solutions for meetings, events, and conferences held in hotel and convention center environments. With a strong reputation for quality and customer satisfaction, Encore operates numerous venues and supports events that range from intimate meetings to large-scale productions. The company's commitment to delivering world-class service and its focus on technology and customer service excellence have made it a trusted partner in the event technology industry. By fostering a culture of continuous improvement and teamwork, Encore ensures that its team members are well-equipped to meet the demands of a dynamic industry and exceed the expectations of clients and venues alike.

The Director, Event Technology I (DET I) role at Encore is a pivotal leadership position responsible for managing assigned venue locations with an annual revenue range between $450,000 and $900,000. Reporting to the Area Director, Venues or Regional Vice President, Venues, the DET I plays a critical role in achieving revenue and profitability objectives while maintaining exceptional service and strong relationships with venue personnel. This role requires managing a team that delivers high-quality technical and operational support to event clients, ensuring that all audiovisual equipment and services meet brand standards and client expectations.

The DET I is accountable for comprehensive financial management, including labor, equipment sub-rental costs, billing, and profit and loss review. They use sales forecasting and operational reports to make informed decisions that drive business growth and operational efficiency. This position also involves active participation in venue operational meetings and collaboration with regional sales directors and other departments to maximize revenue through effective sales strategies and upselling opportunities.

Operationally, the DET I oversees daily floor operations, scheduling, equipment setup, and troubleshooting during events while ensuring inventory control and safety standards are maintained. The role requires being hands-on during events and providing technical expertise when necessary. This individual also leads and develops their team by fostering a culture of accountability, continuous learning, and quality service delivery. They are responsible for managing performance, addressing employee concerns, training staff on equipment and company systems, and recommending personnel for further training opportunities.

Customer service excellence is at the core of the DET I position. The role demands proactive relationship-building with customers, venue partners, and internal Encore departments to ensure seamless event execution and customer satisfaction. The DET I must meet and exceed expectations by being present on-site during events, monitoring event quality, and enforcing company and venue standards.

Candidates for this role are expected to have a bachelor’s degree or equivalent experience, at least three years of audio-visual experience, supervisory experience, and preferably customer service or hospitality background. Technical proficiency in audio-visual equipment, computer systems, and Microsoft Office is essential, alongside demonstrated leadership and a customer service focus. A valid driver’s license is required for those operating company vehicles.

Physical demands include extended periods of standing, walking, bending, lifting, and the ability to work irregular hours, including nights, weekends, and holidays. The work environment is primarily hotel and convention center settings, with exposure to noise, outdoor elements, and heights. The compensation for this role ranges from $50,994 to $66,291 annually, with potential for bonuses and incentives. Encore is committed to diversity, inclusivity, and providing comprehensive benefits to support its employees and their families.