Director of Event Technology I- Cape Coral Market

Encore is a leading provider of event technology solutions, specializing in delivering advanced audio-visual services and support for live events, conferences, and various types of venues such as hotels and convention centers. With a strong commitment to innovation, quality, and customer satisfaction, Encore operates in multiple locations, providing tailored event technology services designed to enhance the overall experience for clients and attendees alike. The company is recognized for its world-class service delivery, cutting-edge technology, and a dedicated team focused on meeting and exceeding client expectations in a highly dynamic and fast-paced environment. Encore emphasizes a culture of high performance, accountability, continuous improvement, and inclusivity, ensuring that every team member contributes to a collaborative work environment that values learning and development.

The role of Director, Event Technology I (DET I) at Encore is a pivotal leadership position charged with achieving revenue and profitability goals at assigned locations generating between $450k to $900k in revenue. Reporting to the Area Director or Regional Vice President of Venues, the DET I ensures the delivery of high-quality event technology services while cultivating strong relationships with venue personnel to strengthen business ties. This position requires a versatile leader skilled in financial and operational management, sales strategy, customer service, technical problem-solving, and team development. The successful candidate will manage daily venue operations, including scheduling, equipment setups, labor management, and event execution, ensuring all audio-visual and technical services meet the brand standards and client requirements.

Alongside operational duties, the DET I will drive revenue growth by collaborating with sales teams to develop effective sales strategies, upsell opportunities, and maximize event profitability. This includes preparing compelling presentations, coordinating invoicing, managing inventory, and ensuring accurate forecasting and financial reporting. The role involves working closely with regional management to participate in business reviews and address any potential gaps in performance or profitability.

The position also demands a high level of technical expertise, including advanced troubleshooting skills to resolve equipment and software issues on-site while supporting and guiding technicians through complex challenges. The DET I acts as the technical expert during events and demonstrates proficiency with the company’s computer systems and software applications.

Moreover, this leadership role underscores the importance of people development. The Director is responsible for managing staffing levels, coaching team members, overseeing performance management, facilitating training, and fostering a supportive environment that encourages learning and quality service delivery. The DET I promotes Encore’s core competencies, such as delivering world-class service, driving results, doing the right thing, valuing people, and maintaining a strategic mindset.

Physical demands of the role include standing, walking, lifting, and other activities reflective of a hands-on event environment, sometimes involving work at heights and exposure to variable environmental conditions. The role requires flexibility in working hours, including evenings, weekends, and holidays, in hotel and convention center venues. The salary range for this position is between $50,994 and $66,291, with final compensation influenced by qualifications, location, experience, and additional performance incentives. Encore offers a comprehensive benefits package and fosters a culture that celebrates diversity and inclusivity.