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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,994.00 - $66,291.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading provider of event technology solutions, specializing in delivering advanced audio-visual services and support for live events, conferences, and various types of venues such as hotels and convention centers. With a strong commitment to innovation, quality, and customer satisfaction, Encore operates in multiple locations, providing tailored event technology services designed to enhance the overall experience for clients and attendees alike. The company is recognized for its world-class service delivery, cutting-edge technology, and a dedicated team focused on meeting and exceeding client expectations in a highly dynamic and fast-paced environment. Encore emphasizes a culture of high performance, accountability,... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- Minimum 3 years audio-visual experience
- At least 1 year supervisory experience
- Preferred 2 years customer service or hospitality experience
- Sales experience preferred
- Competency in audio-visual equipment use
- Completion of Level 3 Skills training
- Proficient with computer hardware and programs including Internet and Microsoft Office
- Leadership abilities with focus on customer satisfaction
- Valid driver’s license if operating company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 1+ years supervisory experience
- 2+ years customer service or hospitality experience preferred
- Sales experience a plus
- Working knowledge of audio-visual equipment in a live show environment
- Ability to complete Level 3 Skills training
- Proficiency with computer hardware and software including Microsoft Office
- Effective leadership and customer satisfaction focus
- Valid driver’s license required for vehicle operation
Job Duties
- Drive results by managing an efficient and profitable operation with focus on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals and other costs
- Utilize operational and financial reports and complete reports accurately and on time
- Coordinate invoicing activities and ensure billing review and client approval
- Perform daily floor operations including scheduling, equipment setup, operation and strikes
- Ensure equipment and services are delivered on time, in good condition and as specified
- Collaborate with sales teams to create sales strategies, prepare quotes and deliver presentations
- Cultivate and maintain relationships with customers and venue personnel to deliver world-class service
- Oversee technical aspects of jobs and provide advanced troubleshooting support
- Manage team performance, staffing, coaching, and training
- Attend venue meetings and participate in business reviews
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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