Director of Event Tech I (OEM)- The Jay, Autograph Collection
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.72 - $35.18
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive work environment
Job Description
Encore is a global leader in event technology and production services, specializing in providing high-quality audio-visual and event solutions across multiple venues including hotels and convention centers. With a strong commitment to innovation, customer service excellence, and operational efficiency, Encore strives to deliver world-class experiences for clients and guests alike. The company's extensive portfolio covers a broad range of events, from small meetings to large-scale conferences, leveraging advanced technology and a highly skilled team dedicated to exceeding client expectations. Employing a collaborative approach, Encore fosters a culture that values continuous learning, accountability, and diversity, equity, and inclusion initiatives to support... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- Minimum 3 years of audio-visual experience
- At least 1 year of supervisory experience
- Preferred 2 years of customer service or hospitality experience
- Knowledge of audio-visual equipment in a live event environment
- Must complete Level 3 Skills training successfully
- Proficient in computer hardware and software including Microsoft Office
- Strong leadership abilities
- Valid driver's license if required to operate company vehicles
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- 3+ years of audio-visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio-visual equipment in a live show environment
- Successful completion of Level 3 Skills training required
- Proficiency with computer hardware
- Proficiency with software including Internet and Microsoft Office
- Effective leadership skills
- Strong customer satisfaction focus
- Valid driver's license if operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all organizational levels and provide outstanding customer service focusing on retention
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers influencing contract renewal and leverage internal resources for planning renewals
- Consult with venue sales leadership on sales strategies
- Participate in business review presentations
- Manage efficient and profitable operations focusing on revenue maximization and profitability through cost control
- Achieve financial goals by managing labor, equipment sub-rentals, and other costs
- Utilize operational and financial reports accurately and timely
- Coordinate invoicing activities ensuring billing is reviewed and approved
- Complete accurate and timely sales forecasts
- Perform and direct daily floor operations including scheduling and equipment setups
- Ensure timely delivery and proper functioning of equipment and services per client and venue specifications
- Anticipate equipment challenges and communicate changes professionally
- Maintain inventory control while ensuring safety, security, and quality assurance
- Share labor and equipment efficiently within the local market
- Attend operational venue meetings
- Apply basic to advanced troubleshooting and problem-solving skills for equipment and software issues
- Utilize company computer systems effectively
- Act as solo on-site technician if necessary
- Create effective strategies to maximize revenue including upselling and cross-selling
- Prepare and deliver compelling presentations to convey value and solve customer challenges
- Prepare and present quotes and proposals promptly
- Attend site visits and planning meetings to support customer events
- Collaborate with vendors and internal departments to capture and service events
- Understand event cost structures and incorporate profitability guidelines
- Maintain up-to-date customer information in CRM
- Stay informed on new products, services, and emerging technologies
- Deliver world-class service by cultivating relationships with customers and venue personnel
- Oversee personnel assisting with event execution
- Exceed expectations of internal and external customers
- Meet with guests on-site to ensure needs are met and equipment is functioning
- Monitor small venues and check on customers daily
- Maintain a professional image and ensure team adherence to standards
- Promote a culture of high performance and continuous improvement
- Manage team performance, staffing, and development
- Handle human resource activities including selection, performance management, and training
- Provide ongoing coaching and training
- Recommend training opportunities
- Implement diversity, equity, and inclusion initiatives
- Foster company core values
Job Location
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