Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible scheduling
Job Description
Legends Global is a leading global partner renowned for delivering exceptional live event experiences across a vast network of 450 venues worldwide. Hosting approximately 20,000 events annually and entertaining 165 million guests, Legends Global operates with a unique white-label approach that provides premium services encompassing feasibility consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. Their commitment to respect, bold action, collaborative teamwork, and inclusivity underpins a culture that encourages authenticity and continual growth, making Legends Global a winning formula for professionals passionate about making a tangible impact in the live event industry.
Among their prestigious portfolio, the Albuquerque Convention Center, Kiva Auditorium, Civic Plaza, ABQ Rail Yards, and Jennifer Riordan Spark Kindness Sports Complex play a central role as the City of Albuquerque’s premier event venues. These venues serve as the cornerstone for the region's most significant and impactful events, from large-scale conferences and conventions to weddings, corporate gatherings, and special programs.
The Director of Event Services is a vital leadership role within Legends Global's event operations that reports directly to the General Manager in the Executive department. This exempt position holds responsibility for the strategic oversight, planning, and flawless execution of all event services at these top-tier venues. The role demands a seasoned professional adept at orchestrating complex event logistics, managing client relationships, overseeing vendor partnerships, and leading a dedicated team to deliver excellent service that aligns with both client expectations and organizational objectives.
In this comprehensive role, the Director is accountable for developing and implementing event strategies that enhance the client experience while supporting the organization's vision. Leadership is central to this position, including mentoring and managing the Event Services team to foster a culture of accountability, collaboration, and operational excellence. Establishing service standards and continuously evaluating event performance through data-driven insights ensures that every event achieves optimal success.
Operationally, the Director oversees all phases of event planning — from initial concept development through post-event evaluations — ensuring seamless coordination of logistics such as venue setup, audiovisual needs, catering, transportation, and guest services. They manage event calendars and resource allocation to optimize workflow and monitor on-site operations to maintain quality service standards.
Client and stakeholder management is a core facet of the role, acting as the primary contact for high-profile clients, conducting thorough consultations to clarify objectives, and cultivating strong, lasting relationships with vendors, sponsors, and community partners. Financially, the Director develops and controls event budgets, negotiates contracts, monitors expenses, and spearheads cost-saving initiatives without compromising quality.
Vendor and contract management involves sourcing, evaluating, and establishing strong supplier relationships while ensuring compliance with organizational policies and safety regulations. The Director also handles recruitment, training, performance evaluations, and professional development for the event services personnel, ensuring staffing plans meet the dynamic needs of event schedules.
Risk management is taken seriously, with responsibilities to enforce safety regulations, develop contingency plans, oversee emergency protocols, and maintain thorough documentation. Reporting and analytics complete the role’s breadth, requiring the tracking of key performance indicators related to event success, client satisfaction, and financial metrics to inform strategic decisions and continuous improvements.
Working as the Director of Event Services within Legends Global not only offers the chance to lead at iconic venues but also to be part of a respected company that values inclusion, professional growth, and excellence. This role is ideal for professionals with proven experience in venue management, exceptional leadership skills, and a customer-centric mindset dedicated to delivering world-class events.
Among their prestigious portfolio, the Albuquerque Convention Center, Kiva Auditorium, Civic Plaza, ABQ Rail Yards, and Jennifer Riordan Spark Kindness Sports Complex play a central role as the City of Albuquerque’s premier event venues. These venues serve as the cornerstone for the region's most significant and impactful events, from large-scale conferences and conventions to weddings, corporate gatherings, and special programs.
The Director of Event Services is a vital leadership role within Legends Global's event operations that reports directly to the General Manager in the Executive department. This exempt position holds responsibility for the strategic oversight, planning, and flawless execution of all event services at these top-tier venues. The role demands a seasoned professional adept at orchestrating complex event logistics, managing client relationships, overseeing vendor partnerships, and leading a dedicated team to deliver excellent service that aligns with both client expectations and organizational objectives.
In this comprehensive role, the Director is accountable for developing and implementing event strategies that enhance the client experience while supporting the organization's vision. Leadership is central to this position, including mentoring and managing the Event Services team to foster a culture of accountability, collaboration, and operational excellence. Establishing service standards and continuously evaluating event performance through data-driven insights ensures that every event achieves optimal success.
Operationally, the Director oversees all phases of event planning — from initial concept development through post-event evaluations — ensuring seamless coordination of logistics such as venue setup, audiovisual needs, catering, transportation, and guest services. They manage event calendars and resource allocation to optimize workflow and monitor on-site operations to maintain quality service standards.
Client and stakeholder management is a core facet of the role, acting as the primary contact for high-profile clients, conducting thorough consultations to clarify objectives, and cultivating strong, lasting relationships with vendors, sponsors, and community partners. Financially, the Director develops and controls event budgets, negotiates contracts, monitors expenses, and spearheads cost-saving initiatives without compromising quality.
Vendor and contract management involves sourcing, evaluating, and establishing strong supplier relationships while ensuring compliance with organizational policies and safety regulations. The Director also handles recruitment, training, performance evaluations, and professional development for the event services personnel, ensuring staffing plans meet the dynamic needs of event schedules.
Risk management is taken seriously, with responsibilities to enforce safety regulations, develop contingency plans, oversee emergency protocols, and maintain thorough documentation. Reporting and analytics complete the role’s breadth, requiring the tracking of key performance indicators related to event success, client satisfaction, and financial metrics to inform strategic decisions and continuous improvements.
Working as the Director of Event Services within Legends Global not only offers the chance to lead at iconic venues but also to be part of a respected company that values inclusion, professional growth, and excellence. This role is ideal for professionals with proven experience in venue management, exceptional leadership skills, and a customer-centric mindset dedicated to delivering world-class events.
Job Requirements
- bachelor’s degree from accredited four-year college or university
- minimum of three years industry experience with at least one year in management function of a convention center, theatre, or similar property
- ability to lead and manage teams effectively
- strong organizational and project management skills
- excellent communication abilities
- financial management experience
- ability to work under pressure and multitask
- proficiency with event management software, CRM, and office software
- willingness to work evenings, weekends, and holidays as required
- physical ability to stand for long hours and lift or move up to 50 pounds
Job Qualifications
- bachelor’s degree from accredited four-year college or university with a minimum of three (3) years’ industry experience with at least one (1) of those years in a management function of a convention center, theatre or similar property
- strong leadership and team management abilities
- excellent project management and organizational skills
- exceptional communication, presentation, and interpersonal skills
- strong financial acumen and budget management experience
- ability to manage multiple projects simultaneously in a fast-paced environment
- proficiency with event management software, CRM systems, and Microsoft Office Suite
- strong problem-solving and decision-making capabilities
- customer-focused mindset with a commitment to service excellence
Job Duties
- develop and implement event service strategies that support organizational objectives and client expectations
- lead, mentor, and manage the Event Services team fostering a culture of excellence, accountability, and collaboration
- establish service standards, operational procedures, and best practices for event execution
- evaluate event performance and implement continuous improvement initiatives
- oversee all phases of event planning and execution from concept development through post-event evaluation
- ensure seamless coordination of logistics including venue setup, audiovisual requirements, catering, transportation, guest services, and event timelines
- manage event calendars, schedules, and resource allocation
- monitor on-site event operations to ensure quality service and successful outcomes
- serve as the primary point of contact for high-profile clients and key stakeholders
- conduct client consultations to understand objectives, requirements, budgets, and expectations
- develop and maintain strong relationships with clients, vendors, sponsors, and community partners
- resolve client concerns professionally and efficiently
- develop and manage event budgets, forecasts, and financial performance metrics
- negotiate contracts and pricing with vendors, suppliers, and service providers
- monitor expenses and identify opportunities for cost savings and operational efficiencies
- ensure accurate billing, revenue tracking, and financial reporting
- source, evaluate, and manage vendor partnerships
- negotiate contracts and service agreements to achieve favorable terms
- ensure vendor compliance with organizational policies, service standards, and safety regulations
- maintain strong supplier relationships to support successful event delivery
- recruit, train, supervise, and evaluate event services personnel
- develop staffing plans to support event schedules and operational requirements
- conduct performance reviews and provide ongoing coaching and professional development
- promote teamwork and employee engagement
- ensure compliance with safety regulations, licensing requirements, and company policies
- develop contingency plans and manage risk associated with event operations
- oversee emergency response procedures and incident management
- maintain appropriate event documentation and records
- track key performance indicators (KPIs) for event success, client satisfaction, and financial performance
- prepare operational and executive reports on event outcomes
- use data and feedback to improve service delivery and drive strategic decision-making
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
