Director of Event Services

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a reputable company specializing in providing world-class event management and facility operations services. Known for its commitment to excellence and client satisfaction, Legends Global operates in the event planning and venue management industry. The company takes pride in delivering seamless event experiences by integrating strategic planning, operational efficiency, and exceptional guest services. With a strong emphasis on professional growth and community relationships, Legends Global fosters a dynamic work environment where innovation and collaboration thrive. Operating primarily in Tucson, Arizona, the company seeks talented individuals passionate about event management and facility operations to join their team and contribute to their ongoing success.

The role of Event Operations Manager at Legends Global offers a unique opportunity to oversee and enhance event-related activities within the facility. The position involves supporting Event Managers in developing tailored security and staffing plans, ensuring all events run smoothly and meet organizational standards. The Event Operations Manager will play a pivotal role as the main liaison between clients and the facility, advising on requirements and services to guarantee client satisfaction throughout the event lifecycle. Supervisory responsibilities form a core part of this role, including mentoring Event Managers, Coordinators, and Assistants, while managing day-to-day operations that encompass cost analysis, database upkeep, and policy development. This position requires strategic thinking to foster departmental growth, as well as robust communication skills to maintain strong relationships within the event planning, production, and promotion communities.

Additional duties include managing contracts related to event production and venue needs, coordinating external staffing such as off-duty police officers and EMTs, and leading emergency response initiatives in collaboration with the Director of Operations. The role demands active participation in planning meetings and effective supervision during events to ensure successful execution. Candidates will demonstrate superior organizational skills, multitasking capabilities, and professional presentation, alongside proficiency in Microsoft Office tools and a willingness to learn specialized software like Maintenance Manager.

The position is based on-site in Tucson, Arizona, and offers a competitive salary reflective of experience. Benefits provided include comprehensive medical, dental, vision, life, and disability insurance, paid vacation, and participation in a 401k retirement plan. Flexibility in working hours, including nights, weekends, and holidays, is essential to meet the demands of the role. This is a full-time role committed to delivering exceptional event experiences while supporting the growth and operational excellence of Legends Global's event services department.

Job Requirements

Minimum of 2 years experience in supervising or managing in a similar facility
Supervisory experience required
Excellent organization skills
Ability to prioritize and to manage multiple projects simultaneously
Good written, verbal and interpersonal skills
Ability to interact with all levels of staff including management
Ability to effectively supervise staff
Professional presentation, appearance and work ethic
Knowledge of Microsoft Office including Excel
Ability to learn Maintenance Manager software program
Ability to work with limited supervision and as a team member
Requires ability to work flexible and extended hours including nights, weekends and holidays

Job Qualifications

Minimum of 2 years experience in supervising or managing in a similar facility
Supervisory experience required
Excellent organization skills
Ability to prioritize and to manage multiple projects simultaneously
Good written, verbal and interpersonal skills
Ability to interact with all levels of staff including management
Ability to effectively supervise staff
Professional presentation, appearance and work ethic
Knowledge of Microsoft Office including Excel
Ability to learn Maintenance Manager software program
Ability to work with limited supervision and as a team member
Requires ability to work flexible and extended hours including nights, weekends and holidays

Job Duties

Assist the event managers in the development of event specific security and staffing plans
Develop event budgets for security, events and guest services department
Serve as the primary point of contact for event clients, advising them on the facility's requirements and additional services
Ensure client satisfaction by addressing their needs promptly and resolving any concerns during the event
Supervise, mentor and develop event managers, coordinators and assistants while overseeing all aspects of facility operations related to events
Facilitate department growth along with day-to-day responsibilities including cost analysis reports, database maintenance and event policy development
Foster and maintain long-term relationships in the event planning, production and promotion communities, and with other relevant companies, organizations and groups
Assign event workload to event managers, coordinators and assistants
Ensure an efficient and smooth planning process for clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
Organize and maintain files, correspondence and documents related to events
Create and develop processes and procedures related to best practices for operational planning and execution of events
Manage contracts in support of event production and venue needs
Monitor in-house events, maintaining close contact with clients and facility staff to ensure successful events
Elicit feedback and follow-up on all client requests and concerns
Lead and/or attend appropriate planning, organization and other event and facility meetings in support of facility operations
Coordinate the scheduling of external event staffing personnel including, but not limited to, off duty police officers, EMTs, peer group security as needed
Provide effective direction to staff in emergency response situations and manage facility emergency action plan with regular updates and exercises in conjunction with the director of operations
Establish and maintain effective working relationships with local, state and federal law enforcement and life safety agencies
Communicate clearly and concisely, both orally and in writing
Serve as manager on duty as required