Director of Event Services

Akins Ford Arena is a premier live events venue located as an integral part of The Classic Center campus in Athens. The arena brings the community together by hosting a wide array of unforgettable live experiences, including concerts, sporting events, and significant community moments. Known for its commitment to exceptional customer service and seamless event execution, Akins Ford Arena serves as a cultural hub where locals and visitors alike enjoy memorable entertainment in a welcoming environment.

As a modern facility within The Classic Center, Akins Ford Arena offers state-of-the-art amenities designed to accommodate diverse events with professionalism and attention to detail. The venue thrives on its reputation for excellence and continuously seeks to enhance the guest experience through innovative service delivery and operational efficiency. This makes it an exciting place for professionals who are passionate about live events and dedicated to quality management.

The role of Director of Event Services is a senior leadership position responsible for overseeing the planning, coordination, and execution of all ticketed events at Akins Ford Arena. Reporting directly to the General Manager, the Director plays a crucial role in ensuring successful event operations from the initial stages of planning through to final financial settlement. This role requires strong leadership capabilities as it involves managing a team of Event Planners, Coordinators, and support staff, ensuring that every event meets the highest standards of client and guest satisfaction.

Responsibilities include overseeing all arena event management activities, leading front-of-house planning such as hospitality services, staffing logistics, and coordinating closely with various internal departments including ticketing, food and beverage, security, and technical teams. The Director will be instrumental in managing budgets, ensuring billing accuracy, and maintaining compliance with safety and crowd management protocols. The position also emphasizes operational improvements, staff recruitment, training, and fostering a collaborative work environment.

Candidates for this role are expected to have 2-5 years of relevant event management experience within similar venues and preferably hold a bachelor’s degree. Proficiency in event operations, crowd management, budget oversight, and labor planning is essential. Strong leadership and communication skills are vital to success in this role, along with CPR certification or the willingness to obtain one and a valid driver’s license.

Working at Akins Ford Arena offers the opportunity to be part of a dynamic and growing live events venue with a collaborative leadership team. The role provides a chance to lead impactful guest experiences and brings potential for innovation and professional growth. The Classic Center, which encompasses Akins Ford Arena, is committed to inclusivity, equal opportunity employment, and maintaining a workplace free from harassment and discrimination. Candidates must successfully pass a drug screening and criminal background check, in line with The Classic Center’s policies and commitment to safety and compliance.