Marriott International, Inc logo

Director of Event Planning

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $114,000.00 - $152,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
bonus eligibility
Training and Development

Job Description

The St. Regis San Francisco is a premier luxury hotel situated in the heart of San Francisco, California. Renowned for its sophisticated style, timeless glamour, and bespoke service, the property is part of the esteemed St. Regis Hotels & Resorts collection, which operates over 50 luxury hotels worldwide under the Marriott International portfolio. This iconic brand traces its heritage back to the early 20th century with the debut of The St. Regis New York by John Jacob Astor IV and has since upheld a reputation for impeccable, anticipatory service and elegant accommodations. The St. Regis San Francisco is committed to providing an exquisite guest experience highlighted by signature services such as the renowned Butler Service, combining classic sophistication with modern sensibility. The hotel offers a vibrant and inclusive work environment that values diversity, fosters personal growth, and encourages employees to bring their authentic selves to work every day. As part of Marriott International, the hotel promotes equal opportunity employment and supports a culture welcoming all backgrounds and experiences.

The hotel is currently seeking a talented and experienced Event Planning Manager to lead and manage the event planning functions and personnel on a daily basis. This full-time management position is located on-site in San Francisco and offers an attractive annual salary range between $114,000 and $152,000, with eligibility for bonus compensation. The Event Planning Manager will be responsible for overseeing the team of Senior Event Managers, Event Managers, Associate Event Managers, and Administrative Assistants, ensuring seamless operations throughout all event phases. This includes managing pre-event and post-event administrative processes, coordinating transitions between sales and operations, and maximizing revenue through strategic up-selling and accurate forecasting of catering and group room reservations. A major focus of the role is to maintain high standards of guest and employee satisfaction while diligently managing the financial performance of the department.

The successful candidate will lead efforts to develop and execute an effective event management strategy, troubleshoot potential event challenges proactively, and uphold safety and emergency procedures across the team. The role requires close collaboration with property leadership and vendors to enhance service quality, increase revenue opportunities, and ensure the flawless execution of complex and high-profile events. The Event Planning Manager will also champion the development of catering menus, lead meetings, and foster an environment of excellence where guest service and satisfaction are continuously improved through employee empowerment and training. This position offers an exceptional opportunity for an experienced professional to contribute to the distinguished reputation of The St. Regis San Francisco while advancing their career in luxury hospitality event management.

Job Requirements

  • High school diploma or GED
  • Four years experience in event management, food and beverage, sales and marketing or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • Two years experience in event management, food and beverage, sales and marketing or related professional area
  • Ability to lead and manage a team effectively
  • Strong organizational and problem-solving skills
  • Availability to work full time on site in San Francisco
  • Excellent communication skills
  • Ability to develop and maintain vendor relationships
  • Comfortable working in a fast-paced, luxury hospitality environment

Job Qualifications

  • High school diploma or GED
  • Four years experience in event management, food and beverage, sales and marketing or related professional area
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • Two years experience in event management, food and beverage, sales and marketing or related professional area
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proven ability to manage complex or high profile events
  • Experience with budget management and revenue maximization
  • Knowledge of safety procedures and emergency protocols
  • Skilled in strategic planning and operational execution
  • Proficiency in client consultation and customer service excellence

Job Duties

  • Assigns all events turned over to event planning team
  • Oversees function space and group room blocks for turned opportunities
  • Communicates and executes departmental and property emergency procedures ensuring staff training in safety
  • Leads execution of activities supporting event management strategy
  • Reviews scheduled events with direct reports and troubleshoots potential challenges or conflicts
  • Leads discussions to review event complexity and avoid service challenges
  • Ensures property is informed of groups impacting operations
  • Manages customer budgets to maximize revenue and meet needs
  • Maintains inventories to maximize customer satisfaction and revenue
  • Works with complex or high profile groups with significant financial impact
  • Leads catering menu development process
  • Champions standards, policies and procedures for event planning team
  • Leads event management meetings
  • Reviews guest feedback to identify areas for improvement
  • Shares plans with leadership and ensures corrective actions
  • Demonstrates leadership in guest hospitality creating positive guest relations
  • Interacts with guests to obtain feedback on product quality and services
  • Responds to guest problems and complaints
  • Strives to improve service performance
  • Empowers employees to provide excellent customer service
  • Develops relationships with outside vendors establishing prices and service agreements
  • Consults with customers to determine event objectives and requirements
  • Establishes customer service guidelines for employees
  • Ensures ongoing training on guest expectations
  • Observes and provides feedback on service behaviors
  • Reviews staffing levels to meet guest service and planning needs

Job Criteria

Experience

Mid Level (3-7 years)


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