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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $114,000.00 - $152,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
bonus eligibility
Training and Development
Job Description
The St. Regis San Francisco is a premier luxury hotel situated in the heart of San Francisco, California. Renowned for its sophisticated style, timeless glamour, and bespoke service, the property is part of the esteemed St. Regis Hotels & Resorts collection, which operates over 50 luxury hotels worldwide under the Marriott International portfolio. This iconic brand traces its heritage back to the early 20th century with the debut of The St. Regis New York by John Jacob Astor IV and has since upheld a reputation for impeccable, anticipatory service and elegant accommodations. The St. Regis San Francisco is committed to... Show More
Job Requirements
- High school diploma or GED
- Four years experience in event management, food and beverage, sales and marketing or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in event management, food and beverage, sales and marketing or related professional area
- Ability to lead and manage a team effectively
- Strong organizational and problem-solving skills
- Availability to work full time on site in San Francisco
- Excellent communication skills
- Ability to develop and maintain vendor relationships
- Comfortable working in a fast-paced, luxury hospitality environment
Job Qualifications
- High school diploma or GED
- Four years experience in event management, food and beverage, sales and marketing or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in event management, food and beverage, sales and marketing or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven ability to manage complex or high profile events
- Experience with budget management and revenue maximization
- Knowledge of safety procedures and emergency protocols
- Skilled in strategic planning and operational execution
- Proficiency in client consultation and customer service excellence
Job Duties
- Assigns all events turned over to event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures ensuring staff training in safety
- Leads execution of activities supporting event management strategy
- Reviews scheduled events with direct reports and troubleshoots potential challenges or conflicts
- Leads discussions to review event complexity and avoid service challenges
- Ensures property is informed of groups impacting operations
- Manages customer budgets to maximize revenue and meet needs
- Maintains inventories to maximize customer satisfaction and revenue
- Works with complex or high profile groups with significant financial impact
- Leads catering menu development process
- Champions standards, policies and procedures for event planning team
- Leads event management meetings
- Reviews guest feedback to identify areas for improvement
- Shares plans with leadership and ensures corrective actions
- Demonstrates leadership in guest hospitality creating positive guest relations
- Interacts with guests to obtain feedback on product quality and services
- Responds to guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops relationships with outside vendors establishing prices and service agreements
- Consults with customers to determine event objectives and requirements
- Establishes customer service guidelines for employees
- Ensures ongoing training on guest expectations
- Observes and provides feedback on service behaviors
- Reviews staffing levels to meet guest service and planning needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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