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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Marriott International is a globally recognized leader in the hospitality industry, celebrated for its dedication to quality, service, and innovation. Marriott Hotels, one of its flagship brands, is committed to elevating the art of hospitality by blending thoughtful service with forward-thinking approaches to create memorable guest experiences across the world. With a portfolio that spans gateway cities and resort locations, Marriott Hotels provides a unique opportunity for career growth, development, and belonging in a truly global environment. JW Marriott, part of Marriott International's luxury portfolio, exemplifies a commitment to concierge-level service, holistic well-being, and fostering a supportive community for its... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in event management, food and beverage, sales and marketing, or related field
- Or Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or similar
- At least 2 years experience in related professional area
- Strong leadership and team management skills
- Excellent communication and organizational abilities
- Ability to manage budgets and financial performance
- Skilled in customer service and problem resolution
- Knowledge of safety procedures and emergency protocols
Job Qualifications
- High school diploma or GED
- 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the event management, food and beverage, sales and marketing, or related professional area
Job Duties
- Assigns all events turned over to Event Planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the Event Management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges and conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the Event Planning team
- Leads Event Management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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