Director of Event Planning

Marriott International is a globally recognized leader in the hospitality industry, celebrated for its dedication to quality, service, and innovation. Marriott Hotels, one of its flagship brands, is committed to elevating the art of hospitality by blending thoughtful service with forward-thinking approaches to create memorable guest experiences across the world. With a portfolio that spans gateway cities and resort locations, Marriott Hotels provides a unique opportunity for career growth, development, and belonging in a truly global environment. JW Marriott, part of Marriott International's luxury portfolio, exemplifies a commitment to concierge-level service, holistic well-being, and fostering a supportive community for its associates. Marriott emphasizes diversity, inclusivity, and the personal and professional development of its team members, ensuring a workplace where everyone can thrive and contribute to delivering the brand's promise of "Wonderful Hospitality. Always."

The Event Planning Manager role is a pivotal leadership position within Marriott Hotels, responsible for overseeing the comprehensive planning and execution of events across 87,946 square feet of event space. This role entails managing the event planning team, which includes Senior Event Managers, Event Managers, Associate Event Managers, and Administrative Assistants. The manager ensures seamless coordination between sales and operations throughout all event phases, focusing on delivering exceptional service while maximizing revenue opportunities through strategic upselling and accurate forecasting of catering and group room bookings. This position plays a vital role in maintaining guest satisfaction and managing the financial performance of the event planning department.

The successful candidate will oversee all operational aspects of event planning, including assigning events to the team, managing complex and high-profile group events, and leading the development of catering menus. They will champion departmental standards, policies, and procedures, while actively engaging in staff training and safety protocol enforcement. A significant part of the role involves proactive problem-solving and conflict resolution to ensure flawless event execution and to enhance the overall guest experience. This leadership role also involves collaborating with outside vendors to optimize event experiences and exploring additional revenue opportunities.

As an advocate for top-tier customer service, the Event Planning Manager reviews guest feedback to continuously improve service standards and empower employees to deliver excellence. They lead regular meetings, oversee budgeting to balance customer needs and revenue goals, and maintain inventories to ensure availability and satisfaction. Committed to fostering a culture of continuous improvement, this role demands an individual who is detail-oriented, highly organized, and possesses strong interpersonal and management skills. The Event Planning Manager at Marriott Hotels is an opportunity to shape remarkable events, support a talented team, and contribute significantly to the hotel's reputation for excellence and hospitality.