Director of Event Operations Banquets

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $106,000.00 - $139,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Performance bonus

employee training

Career development opportunities

retirement savings plan

Job Description

JW Marriott Los Angeles, located at 5855 W Century Blvd, is a prestigious luxury hotel part of Marriott International's renowned portfolio. Marriott International is a global leader in hospitality, known for its commitment to exceptional customer experiences and a welcoming workplace culture. JW Marriott distinguishes itself by focusing on the holistic well-being of its associates and delivering superior luxury services to guests worldwide. This location offers a unique blend of world-class amenities, elegant event spaces, and a team-centric environment that fosters professional development and personal growth. As a part of Marriott International, JW Marriott adheres to a strong commitment to diversity, equity, and inclusion, ensuring that all employees feel valued and empowered to contribute their best work.

The role of Manager of Event Operations at JW Marriott Los Angeles is a full-time management position focused on overseeing all aspects of event service, banquet, and event technology operations. This critical leadership role involves managing a diverse team including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers. The manager is responsible for ensuring the highest level of service delivery throughout the event lifecycle, from planning to execution, thereby maximizing guest satisfaction and revenue potential. This role demands a strong business acumen to manage departmental budgets effectively and implement strategic initiatives aimed at enhancing operational efficiency and profitability.

Candidates in this role will be responsible for developing and executing business plans aligned with Marriott's global standards and local market conditions. They are expected to foster a positive and collaborative work atmosphere that motivates the event operations team to meet defined performance goals. Liaising with various hotel departments, clients, vendors, and external partners is also a key function, ensuring seamless events that adhere to quality and safety standards. The manager will lead staff training and compliance efforts regarding safety procedures, certifications, and corporate policies while participating in continuous improvement processes through audits and feedback mechanisms.

With an annual salary range between $106,000 and $139,000, plus eligibility for performance bonuses, this position offers an attractive compensation package reflective of its responsibilities. JW Marriott's commitment to employee well-being is underscored by its comprehensive benefits and opportunities for career advancement within the hospitality industry. The ideal candidate brings a balanced blend of experience in event management, food and beverage services, and sales or marketing, coupled with excellent leadership skills and a passion for delivering exceptional guest experiences.

Job Requirements

High school diploma or GED
Four years experience in event management, food and beverage, sales and marketing, or related professional area
Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Two years experience in event management, food and beverage, sales and marketing, or related professional area
Ability to manage and lead diverse teams
Strong communication and organizational skills
Proficiency in budget and operational management
Knowledge of safety procedures and certification maintenance
Capability to build relationships with clients, vendors and internal stakeholders
Flexibility to attend events and meetings as needed

Job Qualifications

High school diploma or GED with four years experience in event management, food and beverage, sales, marketing, or related field
Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with two years experience in event management or related field
Proven experience in managing event operations and staff
Strong leadership and interpersonal skills
Ability to develop and implement business strategies
Excellent communication and customer service skills
Knowledge of food handling and sanitation standards
Experience with budget management and profitability optimization
Familiarity with safety procedures and employee certification requirements
Capability to foster teamwork and a positive work environment

Job Duties

Manage all event service, banquet and event technology operations and staff daily
Oversee execution of event logistics and administrative processes during event phases
Ensure function space and equipment are clean, maintained, and inventory is managed according to corporate guidelines
Communicate and implement departmental and property emergency procedures, ensuring staff training in safety
Participate in technician certification audits and maintain employee certification compliance
Develop and implement business plans and long-term strategies for event operations
Monitor budgets and adjust expenditures to ensure profitability
Consult with clients to determine event objectives and requirements
Lead event operations meetings and coordinate event delivery teams
Work with culinary team to comply with food handling and sanitation standards
Communicate effectively with internal departments, guests, vendors, and competitors
Review staffing levels to meet guest service and operational needs
Ensure documentation and disciplinary procedures comply with SOPs and support peer review
Attend pre-event meetings to set expectations and troubleshoot potential challenges
Champion all standards, policies, and procedures in event operations department