Director of Event Operations

The Ritz-Carlton, located at 4150 N MacArthur Blvd, Irving, Texas, is a renowned luxury hotel brand recognized worldwide for its exceptional hospitality and outstanding service standards. As part of Marriott International's portfolio, The Ritz-Carlton sets the benchmark for rare and special luxury service, attracting top hospitality professionals dedicated to creating unforgettable experiences for their guests. The establishment fosters a vibrant culture that values diversity, creativity, and exemplary service, providing an inclusive environment where associates are encouraged to grow both personally and professionally. With over 100 award-winning properties globally, The Ritz-Carlton prides itself on delivering unparalleled care and comfort, setting a global standard in the luxury hospitality sector. This commitment to excellence is articulated through their Gold Standards, which include the Employee Promise, Credo, and Service Values, ensuring that every guest interaction is thoughtful, gracious, and memorable.

We are currently seeking an experienced Event Operations Manager to join our team on a full-time basis. This management position offers an annual salary range between $97,000 and $126,000, with eligibility for bonuses and relocation assistance available. The Event Operations Manager will be responsible for overseeing all event service, banquet, and event technology operations and staff on a daily basis at our property in Irving, Texas. This role plays a pivotal part in maintaining the highest levels of service throughout the event lifecycle, from planning and execution to post-event procedures.

The successful candidate will manage a core team consisting of Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers. They will ensure that all events are flawlessly executed, coordinating logistics and maintaining operational excellence. The position demands strong leadership to maximize revenue through strategic up-selling during events and to drive profitability by effectively managing costs. Financial performance management of the Event Operations Department is a key responsibility, requiring continual monitoring of budgets and expenditures.

Customer satisfaction is paramount in this role, as the Event Operations Manager will consult with clients to understand their objectives and requirements, ensuring events such as meetings, conferences, and conventions are executed flawlessly. They will exemplify leadership in guest hospitality, foster positive relationships with customers, vendors, and property stakeholders, and uphold safety and compliance standards in all event operations.

Additionally, this role involves human resources responsibilities, such as reviewing staffing levels, conducting pre-event meetings, managing disciplinary procedures, and ensuring all employees maintain necessary certifications. The Manager must champion departmental policies and corporate initiatives, participate in audits, and maintain open communication channels across event operations.

As a member of The Ritz-Carlton family, you will be part of a global team dedicated to excellence and innovation in luxury hospitality. This is an exceptional opportunity for a dynamic professional with a passion for event management and a commitment to delivering extraordinary guest experiences while driving operational success.