Director of Event Management

Marriott International is a globally renowned hospitality leader, offering a diverse portfolio of brands that cater to a variety of travelers and guests seeking exceptional experiences. Among its most prestigious brands is JW Marriott, known for its luxury properties located in gateway cities and distinctive resort locations around the world. Marriott International prides itself on its commitment to diversity, equity, and inclusion, providing equal employment opportunities to all associates and fostering an environment where unique backgrounds, talents, and experiences are celebrated and valued. The company emphasizes holistic well-being and professional development for its team members, ensuring that they can thrive and deliver outstanding service to guests. JW Marriott, as a part of this luxury portfolio, cultivates a workplace culture that encourages confidence, innovation, and genuine hospitality among its associates, embodying the legacy of its founder, J. Willard Marriott. This dedication to employee satisfaction translates into remarkable guest experiences, known as The JW Treatment™.

The role available is a full-time Management position based in Detroit, Michigan, at the location 100 Steve Yzerman Dr. It offers a competitive salary range of $134,000 to $187,950 annually, with eligibility for a performance bonus. This strategic position leads the Event Management department, which includes Event Planning, Banquets/Catering, Event Service, and Event Technology, and may also encompass Destination Management where applicable. The successful candidate will hold the responsibility for developing and implementing comprehensive departmental strategies in alignment with the brand’s business objectives and service standards. They will oversee the seamless execution of all events at the property, managing the transition between sales and operations teams to maximize efficiency and guest satisfaction. This role requires a visionary leader who can drive departmental growth, enhance employee engagement, and ensure high-quality event experiences that meet or exceed the brand's standards.

Key responsibilities include managing operational budgets, conducting competitive analysis, collaborating with culinary and event teams to ensure compliance with safety and sanitation standards, and maintaining meeting spaces and equipment according to corporate guidelines. As a leader, the manager will set clear expectations, communicate goals effectively, and foster accountability among the event management leadership team. The role also demands innovation to remain competitive in the market, encouraging calculated risk-taking to boost revenue and customer service excellence. Relationship management with external vendors is critical to enhancing event experiences and increasing additional revenue streams. The candidate will also act as a point of contact for high-profile groups, ensuring their needs and financial impacts are handled with the utmost professionalism.

Ensuring an exceptional customer service environment is paramount, requiring consultation with customers to understand their event objectives and requirements thoroughly. The manager is also responsible for conducting human resources activities, including staffing reviews, regulatory compliance, emergency procedure execution, and ongoing internal communications to support smooth operations. Working for JW Marriott means joining a community of like-minded professionals committed to hospitality excellence and the continuous pursuit of personal and professional growth. This role is an excellent opportunity for a seasoned event management professional eager to contribute to a leading luxury hospitality brand with global recognition and resources.