Director of Event Management

JW Marriott is a renowned luxury hotel brand recognized globally for its commitment to exceptional guest experiences, sophisticated event settings, and outstanding hospitality services. As part of Marriott International, a leading global lodging company, JW Marriott hotels are synonymous with elegance, innovative design, and attentive service tailored to high-end clientele and business travelers. This particular position is embedded within a prestigious JW Marriott property, emphasizing the brand's dedication to excellence in event management to enhance client satisfaction and venue prestige.

The role of Director of Event Management at JW Marriott is a critical leadership position within the hotel’s Events and Catering department. Reporting directly to the Vice President of Events and Catering, this role requires a dynamic professional to oversee the entire lifecycle of event management, including pre-event planning, execution, and post-event coordination. This position is responsible for preparing all event documentation and collaborating closely with internal teams such as Sales and various hotel departments to ensure seamless communication and consistency in service delivery. Additionally, the Director acts as the primary liaison for planners once events transition from the sales phase, providing a singular point of contact to maintain high client satisfaction throughout the event’s duration.

As a senior leadership role, the Director of Event Management identifies opportunities for maximizing revenue through strategic upselling and event upgrades while consistently delivering an exceptional client experience aligned with JW Marriott's brand standards. The role also includes a mentorship aspect where the Director supports the growth of Event Coordinators and potentially represents the Director of Event Planning & Operations if required. The position operates with flexibility in scheduling to meet business needs, ensuring events are flawlessly coordinated regardless of timing.

This position demands a professional with comprehensive knowledge of event services, including menu planning, banquet operations, guest room blocks management, and general hotel operations that impact the event experience. It also requires strong financial acumen to manage budgeting, profitability forecasts, and labor scheduling to ensure events adhere to profitability goals. With extensive interaction across departments and external clients, excellent communication skills and problem-solving abilities are essential to address challenges proactively.

To thrive in this role, candidates must be skilled in managing large-scale events, possess a deep understanding of hospitality safety standards (such as OSHA and ADA compliance), and demonstrate superior customer service capabilities. The Director sets the tone for guest satisfaction by empowering associates to exceed expectations and continuously improve service performance. This role not only exemplifies the JW Marriott Core Values but also fosters teamwork and a culture centered on guest relations and operational excellence.

Overall, the Director of Event Management at JW Marriott is a prestigious and impactful career opportunity for experienced event professionals seeking to lead in a luxury hospitality environment while driving revenue, client engagement, and operational success with a committed and strategic approach. Employment type typically aligns with full-time positions with compensation reflecting the seniority and expertise required by the role.