You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
JW Marriott is a renowned luxury hotel brand recognized globally for its commitment to exceptional guest experiences, sophisticated event settings, and outstanding hospitality services. As part of Marriott International, a leading global lodging company, JW Marriott hotels are synonymous with elegance, innovative design, and attentive service tailored to high-end clientele and business travelers. This particular position is embedded within a prestigious JW Marriott property, emphasizing the brand's dedication to excellence in event management to enhance client satisfaction and venue prestige.
The role of Director of Event Management at JW Marriott is a critical leadership position within the hotel’s Events... Show More
The role of Director of Event Management at JW Marriott is a critical leadership position within the hotel’s Events... Show More
Job Requirements
- Minimum high school diploma or GED
- 5 plus years of event management experience
- Valid Clark County Health Card
- Valid Las Vegas Alcohol Awareness Card (TAM Card)
- Ability to work varied shifts based on business needs
- Strong communication and organizational skills
- Ability to manage multiple tasks and work under pressure
- Proficiency in standard office equipment and software
- Knowledge of hospitality industry standards and safety regulations
- Ability to interact professionally with management, associates, and guests
- Physical ability to perform job duties including prolonged standing and walking
- Strong hand-eye coordination
- Basic math skills for daily tasks
- Adherence to company policies and procedures
- Willingness to comply with safety guidelines including chemical handling
Job Qualifications
- Minimum high school diploma or GED
- 5 plus years of event management experience
- Preferably 3 plus years of experience within a Marriott property
- Proven sales acumen and ability to up-sell strategically
- Strong knowledge of menu planning and banquet service operations
- Ability to manage guest room blocks and meeting space inventory
- Broad understanding of facility management and operational workflows
- Exceptional customer relationship management skills
- Comprehensive understanding of hotel operations impacting event services
- Familiarity with event technology and vendor coordination
- Proficiency in contract management and legal compliance
- Strong financial management skills including budgeting and forecasting
- Excellent communication skills
- Advanced problem-solving and service orientation
- Strong interpersonal skills
- Effective presentation and public speaking skills
- Highly organized with time-management skills
- Proficient in office software and hotel systems
- Strong decision-making and influencing capabilities
- Knowledge of OSHA, EPA, ADA, CFC, NFPA regulations and safety standards
Job Duties
- Coordinates and communicates with customers regarding event details
- Acts as liaison between field sales person and customers throughout the event process
- Oversees customer experiences from file turnover through post-event phase
- Proactively identifies operational challenges and develops solutions
- Leads pre-event and post-event meetings for assigned groups
- Facilitates various meetings such as Banquet Event Order meetings and block reviews
- Manages group room blocks and meeting space
- Greets customers during event phase and transitions responsibilities to Event Operations team
- Adheres to all company standards, policies, and procedures
- Integrates current trends in event management and design
- Sets positive example for guest relations and interacts with guests to obtain feedback
- Handles guest problems and complaints effectively
- Empowers associates to provide excellent customer service
- Observes and provides feedback to improve service behaviors
- Conducts pre- and post-event meetings to review group needs and feedback
- Participates in development and implementation of corrective actions for service improvement
- Reviews guest satisfaction results and develops improvement plans
- Emphasizes guest satisfaction in departmental meetings
- Effectively up-sells products and services
- Manages customer budgets to maximize revenue
- Participates in VIP site visits and assists with diagrams and menu development
- Manages revenue and profitability for events
- Accurately forecasts group sleeping rooms and event revenue
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: