Director of Dining Services

CCL Hospitality Group is a leading hospitality organization deeply committed to exceptional service and nurturing the individuals who provide that service. As part of Compass Group USA, one of the world’s largest foodservice and support services companies, CCL Hospitality Group operates through four distinct entities: Morrison Living, Unidine, Coreworks, and The Hub. These companies focus on elevating hospitality standards within community living environments across the United States. CCL Hospitality Group prides itself on a culture where every team member is valued and empowered to contribute to shared success, positioning people at the core of their business approach and consistently delivering hospitality excellence.

The role of Director of Dining Services is a critical leadership position within CCL Hospitality Group. This professional acts as the strategic business leader for the community’s food and beverage and culinary operations. The primary goal is to ensure resident and client satisfaction by delivering high-quality foodservice products paired with a top-tier hospitality experience. This position also carries the significant responsibility of meeting financial targets and fostering a positive, productive work environment. Serving as the face of the company within the community, the Director of Dining Services shapes the operational vision and leads a team to consistently excel in service and performance.

This Director will formulate and implement business strategies aligned with both Compass Community Living and client goals. They will exhibit entrepreneurial ownership, treating the operation as their own business, holding themselves and the onsite leadership accountable to high standards in service and operations. The Director will perform daily inspections to ensure compliance with health regulations and company standards, direct safety, sanitation, and maintenance programs, and maintain consistent, transparent communication across the food and beverage team.

Key financial competencies are essential for this role, including budget development, cost control, wage management, and financial performance analysis. The Director will proactively identify opportunities and risks, develop improvement plans, and work collaboratively with the team to drive business results while optimizing client satisfaction and value.

Elevating customer service is a core focus, requiring the Director to build strong relationships with residents, staff, and leadership to truly understand and prioritize client needs. They must effectively use data such as resident satisfaction metrics to guide improvements and empower employees to exceed expectations. Moreover, this role demands an empathic leadership style alongside firm accountability to cultivate a high-performing and inclusive team environment. The Director will regularly engage with team members, foster professional growth through coaching and mentoring, and handle recruiting to ensure the best talent is hired and retained.

A preferred candidate for this role will bring a Bachelor of Science degree or an equivalent combination of education and experience, with extensive foodservice operational leadership and financial management skills. Certifications such as ServSafe are highly desirable, along with strong communication, interpersonal, and computer skills. This role offers a competitive salary of $80,000 and includes comprehensive benefits designed to support employees’ health, wellness, and overall quality of life. Joining CCL Hospitality Group means becoming part of a dynamic team dedicated to hospitality excellence and community-focused service.