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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $181,300.00 - $315,400.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid parental leave
Paid vacation
Sick Time
Paid holidays
401(k) retirement plan
Tuition coverage
Employee Stock Purchase Program
backup care
Job Description
Starbucks Coffee Company is an internationally recognized leader in the coffeehouse industry, renowned for its dedication to quality coffee and creating a welcoming environment for customers worldwide. Founded with the vision of being a different kind of company, Starbucks combines the rich tradition of coffee with a passion for meaningful connections among its customers, partners, and communities. Over the years, Starbucks has cultivated an iconic brand that invites people to come together, share stories, and experience a sense of belonging in each of its stores and through its digital channels. The company emphasizes leadership development, inclusivity, and innovation to maintain... Show More
Job Requirements
- Experience in food and beverage and hospitality spaces
- Background in retail, eCommerce, loyalty programs, and mobile ordering
- Expertise in envisioning and executing sophisticated customer experiences across multiple digital and physical touchpoints
- Experience designing digital in physical retail environments
- Agency and vendor partnership experience
- Accelerating innovation with external collaborators
Job Qualifications
- 12+ years of experience in product, experience, or service design, with leadership at scale
- Proven success leading teams responsible for consumer-facing digital products
- Deep knowledge of design, creative and product methodologies and the ability to problem solve through design process implementation
- Deep understanding of mobile ecosystems, omnichannel journeys, and service design
- Strong executive presence and the ability to influence across complex organizations
- A portfolio that demonstrates clarity of vision, quality of craft, and measurable impact
- Experience working in highly cross-functional, matrixed environments
- Passion for coffee, brand, storytelling, and customer-centered innovation
- The ability to drive amazing work while having fun doing it
Job Duties
- Define and lead the customer experience vision across the Starbucks app, web, drive-thru, and in-store digital touchpoints
- Lead and grow a high-performing design team, including managers and senior individual contributors
- Partner closely with Product, Engineering, Data, Marketing, and Operations to drive aligned outcomes and KPIs
- Architect and lead workshops and co-creation brainstorming sessions across the organization
- Help define yearly roadmaps and quarterly priorities across several portfolios
- Translate customer insights, business strategy, and brand principles into clear experience strategies and design direction
- Champion design excellence, from interaction design and visual systems to service and journey design
- Drive innovation by exploring new behaviors, technologies, and service models
- Establish scalable design systems and processes that support speed without sacrificing quality
- Mentor and inspire senior designers and leaders, helping them grow as both craft and people leaders
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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