Director of Customer Service

Marvin is a well-established, family-owned and -led company specializing in the design, engineering, and manufacturing of premium windows and doors. With over a century of experience, Marvin has become a leader in crafting highly customizable, award-winning products that cater to a quality-conscious clientele. Operating across 19 cities in North America, Marvin encompasses notable product lines such as Infinity Replacement Windows and Doors and TruStile Doors. The company has consistently demonstrated a commitment to better living by creating products that increase comfort and efficiency in homes, while also fostering a workplace culture that places the health and safety of its employees as paramount. A testament to its workplace excellence, Marvin has been named a Top Large Employer by Forbes Magazine for two consecutive years, 2024 and 2025. The company also provides comprehensive benefits from the first day of employment, supporting team members both professionally and personally.

The position of Director of Customer Service at Marvin is a pivotal leadership role aimed at shaping the core of the customer experience for a premium product portfolio. Located in Warroad, MN, this role offers a competitive salary range between $135,000 and $180,000 and is suitable for individuals who are passionate about elevating customer care through strategic vision and operational excellence. The Director will lead an experienced team responsible for architectural, technical, and sales support, ensuring customers receive clear guidance and inspiration throughout their journey with Marvin. This role requires balancing leadership, customer service, process improvement, and performance management skills to take the customer experience to new heights. The Director of Customer Service will oversee a team that is central to service delivery excellence and collaborate cross-functionally with departments such as Operations, Customer Experience, Digital, Sales, and Marketing. This collaboration supports customer engagement strategies, product launches, and campaigns, reinforcing the Marvin brand promise of trust and quality.

The ideal candidate will inspire their team to maintain a polished service mindset, utilize data-driven insights for strategic decision-making, and develop scalable solutions that enhance the customer journey. Additionally, the role involves leading digital transformation efforts by leveraging tools like Salesforce workflows and AI technologies to modernize customer service processes. Marvin offers relocation benefits to assist candidates moving to Warroad, including support for household goods movement, temporary housing, and personalized relocation counseling.

Beyond the competitive compensation, Marvin promotes a comprehensive benefits package that includes health insurance, paid holidays, paid parental leave, and 401(k) retirement savings match. Unique benefits such as an annual wellbeing account, profit sharing, paid days off dedicated to employee wellness, and financial support funds highlight Marvin's commitment to its employees' overall wellbeing. As a company that values inclusivity and equal opportunity, Marvin maintains a work environment free from discrimination and actively supports diverse hiring practices.