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Director of Conference Services (AS9709)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible

Job Description

The hiring establishment is a university campus situated in DeLand, focusing on delivering exceptional conference services and event management for various programs and third-party clients. This institution is committed to providing a professional and dynamic environment for managing venue rentals, summer overnight programs, and visiting rowing programs while fostering strong community engagement and partnership across campus departments. As an educational entity, the university emphasizes collaboration, quality service delivery, and operational efficiency to maintain its standing as a preferred location for conferences and events.

The role open at this university is the Director of Conference Services, a key leadership position responsible for overseeing all revenue-generating conference operations. This includes managing third-party venue rentals, orchestrating overnight summer programs, and facilitating visiting rowing programs on the DeLand campus. The position requires balancing front-line client management with strategic program planning and comprehensive operational oversight. It calls for a seasoned professional adept at leading a team, maintaining client relationships, negotiating contracts, and ensuring the seamless execution of events with the support of various campus partners.

The Director will supervise an assistant director and collaborate closely with the Executive Director of University Events and Conference Services. This role entails preparing proposals, managing contracts, processing invoicing, and ensuring client expectations align with the campus's operational capabilities. The Director is also tasked with identifying logistical considerations, managing risks, and maintaining a high-level overview of all programs while stepping in to resolve complex issues. Financial oversight is critical, as the individual will monitor revenue and expenses, negotiate vendor and hotel agreements, and contribute to the annual budget development.

Candidates must exhibit expertise in hospitality and event management, possess strong organizational leadership skills, and demonstrate proficiency in budgeting and financial management. The role demands exceptional communication skills, a client-focused approach, and the ability to manage multiple stakeholders effectively. A bachelor's degree in event management or a related field, combined with 4-6 years of relevant experience, is required. Flexibility in schedule, including working evenings and weekends during peak seasons, is essential.

Overall, this opportunity offers an experienced professional the chance to contribute significantly to the university's conference services excellence, engage in high-impact program execution, and lead a dedicated team in a vibrant educational setting. The position promises a challenging yet rewarding career path with opportunities for professional development and integration within a collaborative campus community.

Job Requirements

  • Bachelor's degree in event management or related field
  • Minimum 4-6 years of experience in conference services, events management or related field
  • Strong understanding of catering, floor plans, audiovisual setups, and event timelines
  • Strong organizational and operational leadership skills
  • Experience supervising staff and managing workflows
  • Financial acumen and budget management experience
  • Strong communication and client relationship skills
  • Ability to balance high-level oversight with selective involvement in program planning
  • Support the university's mission and values
  • Flexible schedule including availability for evening and weekend hours during peak seasons

Job Qualifications

  • Bachelor's degree in event management or related field
  • 4-6 years of experience in conference services, events management or related field
  • Experience in hospitality management and event venue sales
  • 2-3 years of experience with summer camps and/or conferences
  • Experience coordinating and managing special events and/or conferences at an institution of higher learning

Job Duties

  • Provide leadership and professional expertise in generating revenue through third-party venue rentals, overnight summer programs, and visiting rowing programs to reach revenue goals
  • Supervise assistant director of conference services
  • Maintain relationships with clients and partners to support repeat business and consistent bookings
  • Serve as primary contact during early stages of client engagement in response to inquiries, development of proposals, and converting opportunities into confirmed programs
  • Coordinate high-level program needs and prepare event plans to communicate with campus departments such as catering, public safety, event support services, IT support, grounds, maintenance, and custodial
  • Prepare contracts, collect required background documentation and insurance information, and process client invoicing
  • Assign confirmed programs to the Assistant Director for ongoing planning and execution
  • Coordinate additional conference service staff support during peak periods
  • Ensure alignment between client expectations and campus operational capacity and identify key logistical considerations and risks
  • Maintain high-level oversight across all programs, stepping in as needed for complex problem-solving and escalated client issues
  • Negotiate vendor agreements, hotel contracts and oversee invoicing process
  • Monitor program performance, revenue, and expenses to ensure financial goals are met across all programs
  • Partner with campus departments to align scheduling, logistics, and resource planning
  • In collaboration with the Executive Director of University Events and Conference Services, develop the annual Conference Services budget and support marketing and administrative processes
  • Support University Events during designated peak periods or high-impact programs
  • Contribute to departmental operations as needed, while maintaining focus on conference services priorities
  • Maintain flexibility for evening and weekend hours during peak seasons
  • Utilize flexible scheduling during non-peak periods

Job Criteria

Experience

Mid Level (3-7 years)


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