Director of Concessions | Ball Arena

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $88,000.00 - $93,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid sick leave
Paid vacation
401k plan

Job Description

Legends Global is recognized as the premier partner to the world’s greatest live events, venues, and brands. Operating with a white-label approach, Legends Global offers a fully integrated solution of premium services that ensures partners remain front and center in the entertainment industry. Serving a vast network of 450 venues worldwide, Legends Global supports approximately 20,000 events annually and entertains around 165 million guests each year. The company specializes in a broad array of key services including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and the content and booking of world-class live events and venues. This extensive depth of expertise and commitment to execution helps Legends Global maintain its leadership in the entertainment and events space.

The company culture at Legends Global emphasizes respect, ambitious thinking, collaboration, and bold action. It is committed to building an inclusive workplace where every team member can be authentic, make an impact, and grow their career. At Legends Global, winning is a continuous effort that is earned by uniting as one team. This environment attracts some of the best talent who are motivated by the collective success of the company.

The role of Director of Concessions at Legends Global is a pivotal leadership position reporting directly to the Director of Operations. This role is responsible for managing and directing all day-to-day activities related to concessions operations across one of the largest entertainment venue networks. The Director will be accountable for driving operational excellence, profitability, and customer satisfaction within the concessions department. This includes managing operational budgets, overseeing financial reporting such as monthly profit and loss statements, and ensuring compliance with health, safety, and alcohol sale regulations.

Key responsibilities include providing leadership, mentorship, and coaching to managers and staff, sustaining labor and supply costs, maintaining positive customer relations, and collaborating closely with subcontractors and facility maintenance teams. Additionally, the Director will spearhead initiatives to preserve existing concession programs while developing new concepts to enhance food quality and innovation. This executive role also involves managing monthly inventory, analyzing operating schedules to meet operational demands, and ensuring that all concession operations adhere to Legend’s standards and regulatory requirements.

This position requires a dynamic leader with a strong background in managing high-volume foodservice environments, ideally within sports or entertainment venues. It demands strict attention to financial, health, and safety controls while maintaining excellent service standards and effective communication with various stakeholders, including employees, vendors, clients, and guests. The role is based on-site at Ball Arena in Denver, CO.

Legends Global offers a competitive salary ranging from $88,000 to $93,000 annually, with the possibility of bonuses based on experience. The benefits package is comprehensive, including medical, dental, and vision insurance, life and disability coverage, paid sick leave, vacation, and a 401(k) plan. This opportunity is ideal for candidates who thrive in a fast-paced, high-stakes environment and value collaboration, innovation, and operational excellence. Applications are accepted until May 6, 2026, or until the position is filled.

Job Requirements

  • Bachelor’s degree
  • Minimum 5-7 years of management experience in high-volume foodservice industry
  • Union experience preferred
  • Excellent communication skills
  • Ability to manage multiple tasks in a deadline-driven environment
  • Leadership experience
  • Customer service orientation
  • Flexibility to work irregular hours
  • Teamwork skills
  • Knowledge of accounting and POS systems preferred
  • Proficiency in Microsoft Office
  • Ability to obtain TEAM Coalition Alcohol Certification
  • Experience with relevant software preferred

Job Qualifications

  • Bachelor’s degree
  • Minimum 5-7 years’ management experience in high-volume foodservice industry, preferably in a concession environment for a sports and entertainment venue
  • Union experience strongly preferred
  • Excellent written and verbal communication skills
  • Ability to multi-task and prioritize in a deadline-oriented environment
  • Demonstrated leadership and vision in managing staff groups and major projects
  • Customer service-oriented mindset
  • Flexibility to work extended hours including late nights, weekends and holidays
  • Ability to work well in a team environment
  • Knowledge of accounting policy and procedures and POS systems preferred
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to obtain and maintain TEAM Coalition Alcohol Certification
  • Experience with ABI, Yellow Dog, UKG/UltiPro, or Workday/My Venue preferred

Job Duties

  • Responsible for operational budget, managing monthly P&L statements, and ensuring that all financial reporting is accurate
  • Provide leadership, coaching, and mentorship to concession managers and staff responsible for executing the concessions business plan
  • Sustain cost as it pertains to labor and operating supplies, working within budgeted guidelines
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
  • Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment
  • Ensure unit compliance with federal, state, local, and Legend’s regulations regarding the sale of alcohol
  • Maintain management staff and ensure proper hiring and promoting of associates per Legend’s standards
  • Work closely with multiple sub-contractors to ensure all needs are met and terms of the contract are followed
  • Preserve existing programs and develop new concepts to ensure the highest possible quality of food service and innovation
  • Oversee monthly inventory for concessions operations and assist with developing yearly operational budgets
  • Analyze monthly operating schedule to determine operational needs and communicate operational plan with concession management team and facility client
  • Work closely with concessions culinary team to determine and regularly evaluate production pars for all food produced by event type
  • Analyze concession liquor yields on a regular basis to identify trends and sustain costs and consistency
  • Follow and encourage team to follow all safety policies and procedures, including reporting any unsafe work conditions and completing company safety training
  • Report all safety incidents into the company’s risk management system on the same day
  • Work with leadership on Step one grievances with the union
  • Perform other related duties, tasks, and responsibilities as required

Job Criteria

Experience

Mid Level (3-7 years)


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