Director of Client Strategy

Revenue Enterprises is a distinguished Customer Service Contact Center specializing in supporting the Revenue Cycle and Patient Customer Service needs of healthcare organizations. With a foundational commitment to integrity, passion, and respect, Revenue Enterprises serves its clients by delivering exceptional solutions that impact healthcare positively. As a family-owned business, the company prides itself on cultivating a workplace where employees are treated as valued members of a family rather than just numbers. This close-knit environment contributes to the over 20 years of steady and healthy growth and has earned them numerous accolades such as being recognized among the Best Places to Work in Collections from 2019 to 2025, the Best Places to Work for Women in 2025, and Best Places to Work in Colorado in 2023. In addition, the company has been honored as an Inc 5000 recipient for one of the fastest-growing private companies. Revenue Enterprises also emphasizes growth from within, offering ample opportunities for employees to develop their careers and benefit from a hybrid work model, combining a modern Aurora office with remote work capabilities. Competitive pay and incentive programs further underline its dedication to employee satisfaction and success.

The role on offer is a leadership position focused on overseeing and championing client partnerships with a strategic and proactive approach. The successful candidate will work closely with the Director of Client Operations and Support, assuming responsibility for fostering and maintaining robust client relationships and ensuring excellence in client service delivery. This includes regular performance reviews, key performance indicator presentations, and managing projects associated with contact center customer service, pre-collections patient billing, patient access solutions, and bad debt recovery services. The role requires strong leadership in training and coaching client account management teams to enhance their relationship management, leadership, and service skills. An essential aspect of the job entails effective communication and documentation regarding project progress, challenges, resolutions, and vendor issues, ensuring transparency and timely updates.

Collaboration is key, as the role involves working with various teams including Operations, IT, Sales, and Marketing to coordinate new client implementations, develop standard operating procedures, and support client training initiatives. The position also requires involvement in sales efforts, including attending industry conferences such as HFMA, NAAHAM, and AHAAM as a backup representative and assisting with creating Request for Proposal (RFP) responses. Expanding Revenue Enterprises' influence with existing clients by recommending new solutions or expansion opportunities is a vital function, as is managing client expectations and maintaining a positive, professional rapport characterized by thought leadership and collaboration.

Compliance with federal and state regulations governing consumer confidentiality and client communications such as FDCPA, CFPB, UDAAP, 501(R), and TCPA is mandatory. This oversight helps safeguard client interests and promotes ethical standards across all interactions. Other duties aligned with the position's scope will be assigned as necessary.

The company seeks a motivated, self-starting individual with at least five years of experience handling complex client relationships, preferably in B2B or healthcare settings, coupled with comprehensive knowledge of healthcare revenue cycles, particularly patient billing and access. Project management experience with tools like Monday.com or Microsoft Project is essential, along with strong relationship-building skills and analytical capabilities suited to a fast-paced environment. This full-time position offers competitive remuneration ranging from $85,000 to $120,000 annually, reflecting the importance and responsibility of the role. Supported by a robust benefits package, including 401(k) with matching, health, dental, and vision insurance, and paid time off, the position also encourages residents from Colorado, Wyoming, Texas, Kansas, Oklahoma, or Montana to apply, ensuring compliance with work authorization requirements. Revenue Enterprises is committed to equal opportunity employment, fostering diversity and inclusiveness at every level.